Top Tech Jobs & Startup Jobs in Seattle, WA

The Billing Analyst manages the billing process, ensuring invoice accuracy and financial transaction integrity. Responsibilities include analyzing billing data, monitoring payments, following up on overdue accounts, resolving discrepancies, and providing customer service for billing inquiries. This role contributes to the growth of the Accounts Receivable function within the Accounting team.

The Quality Assurance Analyst at Carrot Fertility will develop and implement strategies to enhance customer service quality, conduct audits, analyze trends, and generate reports to support continuous improvement efforts within the Operations team.

The Expansion and Renewal Director will drive retention and growth in Carrot's Middle Market segment by working with Customer Success Managers to identify expansion opportunities and analyze customer data for actionable insights, while also coaching team members to enhance their sales skills.

The Research Consultant for Carrot Fertility will assist the Global Operations team in conducting research specific to operations in Latin America. Responsibilities include performing operations research, strategic problem-solving, managing external relationships, and leveraging language expertise for data management.

As Global Operations Manager at Carrot Fertility, responsible for supporting member and customer-focused teams, implementing operational frameworks, expanding program offerings, and enhancing provider partnerships.

The Customer Success Manager II is responsible for supporting Carrot customers in the Small Business segment by driving retention, increasing member engagement, and maintaining customer satisfaction. The role involves acting as an advisor to HR benefits leaders and working closely with the Small Business Renewals and Expansions Manager to grow the business.

The Customer Success Enablement Specialist supports the Customer Success team by creating resources, managing onboarding, updating processes, facilitating communications, and reporting on activity and compliance. The role ensures that CSMs have the necessary tools and information to effectively assist customers and contribute to company goals.