The Customer Success Enablement Specialist supports the Customer Success team by creating resources, managing onboarding, updating processes, facilitating communications, and reporting on activity and compliance. The role ensures that CSMs have the necessary tools and information to effectively assist customers and contribute to company goals.

ShapeTX is seeking professionals passionate about pioneering RNA medicines and gene therapy. Interested candidates can submit their resumes for future opportunities, emphasizing innovation in AI and RNA technology to address various diseases.

As a Customer Support Analyst, you will provide first-line technical support to customers, troubleshoot issues, document interactions, maintain user guides, gather feedback for improvements, and support security testing while ensuring a positive customer experience. You will collaborate with engineers for complex problems and stay updated on product features.