As a Product Support Specialist at Huntress, you will deliver exceptional customer support in the cybersecurity field. Your role will involve troubleshooting customer issues, providing resolutions, and ensuring high customer satisfaction. You'll work closely with team members to address technical queries and improve internal documentation.

In this role, you will provide technical support for Dropbox products via phone, email, and chat. Responsibilities include diagnosing issues, delivering recommendations, liaising with teams to resolve customer problems, and documenting recurring issues to enhance product quality.

As a Customer Education Specialist at Logixboard, you will develop and execute programs to drive customer success through education, training, and content creation. You will collaborate with cross-functional teams to improve customer experiences, develop enablement strategies, and design resources. Tracking engagement and feedback will be critical to ensure customers leverage the platform effectively.