The Customer Success Enablement Specialist supports the Customer Success team by creating resources, managing onboarding, updating processes, facilitating communications, and reporting on activity and compliance. The role ensures that CSMs have the necessary tools and information to effectively assist customers and contribute to company goals.

As a Customer Support Analyst, you will provide first-line technical support to customers, troubleshoot issues, document interactions, maintain user guides, gather feedback for improvements, and support security testing while ensuring a positive customer experience. You will collaborate with engineers for complex problems and stay updated on product features.