Senior Salesforce Administrator

At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.

The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.

Why Center?

Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN. 

We are looking for a highly skilled Senior Salesforce Administrator to join our Revenue Operations team. This role will be pivotal in managing, enhancing, and scaling our Salesforce environment to support our rapidly growing business. The ideal candidate will have deep expertise in Salesforce Sales Cloud, Service Cloud (Omni-Channel and chat bots), automation, troubleshooting, and integrations, with a knack for project management and a passion for optimizing complex workflows. You will work closely with cross-functional teams to drive efficiency and ensure that our Salesforce instance is running at peak performance.

You Will Have the Opportunity To

• Salesforce Flow Automation: Design, build, and maintain complex Salesforce Flow automations to streamline business processes and improve user experience.
• Troubleshooting and Debugging: Proactively identify, troubleshoot, and resolve issues within Salesforce using tools like Developer Console, Workbench, and other debugging methods.
• Salesforce Integrations: Manage and optimize integrations with other key business systems, including third-party applications, APIs, and custom solutions.
• Project Management: Lead and manage Salesforce-related projects from inception to completion, working closely with stakeholders to define requirements, set timelines, and ensure successful delivery.
• Deployment and Change Management: Utilize deployment tools such as Gearset to manage changes in the Salesforce environment, ensuring rigorous testing and seamless deployment of updates.
• Omni-Channel: Manage Salesforce omni-channel solution to improve service delivery and customer support operations.
• Technical Documentation: Create and maintain comprehensive documentation for processes, workflows, and customizations to support training and future enhancements.
• User Support and Training: Provide advanced support to Salesforce users, including troubleshooting complex issues and delivering training sessions to drive user adoption.
• Data Management: Oversee data quality, security, and governance within Salesforce, ensuring data integrity and compliance with company standards.

What You Will Bring to the Role

• Experience: 5+ years of experience as a Salesforce Administrator, with proven expertise in Sales Cloud, Service Cloud (including Omni-Channel and chat bots), preferably in a B2B SaaS environment on a revenue operations team.
• Technical Skills: Expertise in Salesforce Flow, Workbench, Developer Console, and other debugging tools. Proficient with Salesforce deployment tools such as Gearset.
• Certifications: Salesforce Administrator (ADM 201) required; Advanced Administrator, Platform App Builder, or related certifications preferred.
• Project Management: Demonstrated experience managing complex Salesforce projects, including stakeholder management, requirement gathering, and execution.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose issues and recommend solutions quickly and effectively.
• Communication: Excellent communication skills, with the ability to convey complex technical information clearly to both technical and non-technical stakeholders.
• Attention to Detail: Highly organized with a strong attention to detail, ensuring accuracy in project execution and data management.
• Team Player: Collaborative and resourceful, with a positive attitude and the ability to work effectively across different teams and departments.

Personal Attributes

• Passion for the customer
• Fast learner, with an open mind, and a team-oriented mentality
• Self-starter, with the ability and willingness to grow
• An entrepreneurial spirit: flexible and willing to pitch in where needed
• Ready to have fun, keep perspective and be part of an amazing team

Why Center?

· Backed by the co-founder of Concur

· All team members have the opportunity to make a critical impact at an early stage business

· An experienced management team that understands the space and knows how to build high performing teams

· Ownership through stock option grants

· Competitive base salary compensation package

· Comprehensive health insurance plan

· Flexible, self-managed PTO policy

· 401k program

· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend!

Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.