Every day, the ultimate goal at Center is the same: to help customers manage their spend more efficiently. “Whether it’s using intelligence to automate the expense process or building key workflows to help finance teams categorize and analyze their spend, our mission revolves around reimagining spend management to unlock value for our customers,” VP of Product Nik Singh said. To accomplish this goal, the product and tech teams use tools like Product Plan and Confluence to organize high-level product initiatives. They use JIRA to communicate detailed requirements to the engineering team. They use Figma to create and share design concepts. “Our tools and technologies are critical to accomplishing our goals,” Singh said.
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As a Tier 2 Support Supervisor, you will lead a customer support team, monitor performance metrics, address escalations, ensure compliance with internal processes, and foster team development. You will be crucial in optimizing workflows and improving customer assistance quality.
As Director of Sales, you will build and lead a team of Account Executives to achieve sales quotas, provide mentorship, develop account strategies, and enhance sales methodologies. You will analyze data, forecast pipelines, and collaborate across functions to drive business growth and customer satisfaction.
The Tier 3 Customer Support Analyst plays a key role in managing incidents, product defects, and case escalations. Responsibilities include incident response, root cause detection, customer advocacy, troubleshooting, and implementation of solutions. The role involves maintaining detailed documentation, collaborating with internal teams, and meeting SLAs. Additional responsibilities include understanding systems, documenting processes, and interpreting reports.