Account Manager

About Us:

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.

We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life.

Location:

Austin, Texas (in office Monday - Thursday, flexibility on Friday to work from home)

Not all candidates will check all of the requirements listed and that is ok! We are open to great people from non-traditional backgrounds

Key Responsibilities:

• Work closely with a portfolio of dental practice partners to engage, retain and grow a book of business of accounts on the Torch platform
• Engage in proactive account management process to ensure high renewal rates and minimize churn (both GMV and logo)
• Identify new revenue opportunities through product adoption and location expansion
• Communicate changes, updates, and product roadmaps to accounts
• Proactively identify account risk and work quickly and diligently to ensure we are delivering the best possible experience for our practices to ensure high account retention
• Collect and synthesize practice feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Torch the central ordering platform for our practice partners

What we are looking for:

• At least 2-4 years of proven success in sales, account management, or customer success within the technology or SaaS industry 
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and renewal targets
• Ability to think strategically and analyze customer needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Strong communicator, and comfortable with having significant phone and video call time with customers for relationship management
• Passionate about building relationships, particularly with small businesses
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Bonus:

• Experience at a fast-growing startup
• Experience in healthcare and dental industry
• Knowledge of working with SMBs (small and medium business)
• Experience using CRM tools (e.g. Salesforce)

Benefits:

• Compensation: $85,000 OTE and $60,000-$65,000 base salary 
• Unlimited and flexible paid time off
• Maternity and Paternity leave
• Medical and dental coverage with Aetna
• Work from home stipend
• Commuter benefits for hybrid employees
• Fully stocked pantry and fridge for hybrid employees
• An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.