Implementation Specialist

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.

About the Role

As an Implementation Specialist, you will play a crucial role in our company's growth by executing client integrations and ensuring proper system setup. This position will focus on onboarding new clients, managing the full integration process, and maintaining accurate configurations in our database. You'll be instrumental in supporting our 50+ client ecosystem. This role is ideal for someone detail-oriented who thrives on execution excellence and wants to build technical implementation skills.

What You'll Work On

• Execute the full client onboarding process from initial setup through successful handoff, ensuring smooth transitions and positive client experiences

• Ensure operational stability through accurate system integrations and client configurations that maintain data integrity across all connected systems.

• Document implementation procedures to create repeatable processes that can be scaled in the future

• Perform technical setup for clients of all sizes, collaborating with cross-functional teams to address unique integration requirements

• Proactively identify potential integration issues and implement preventative solutions

What You Bring to the Table

• Eagerness to learn new technical skills (ex: SQL) that will improve implementation efficiency

• Strong execution focus and ability to follow established procedures accurately

• Exceptional attention to detail when configuring systems and client setups

• Client-focused mindset that understands successful implementations directly impact satisfaction

• Clear communication skills for updating stakeholders and documenting processes

• Strong organizational abilities to manage multiple client implementations simultaneously

• A willingness to tackle the foundational implementation tasks that enable our company's growth.

We are currently hiring for this position in our New York office.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.