Business Operations Associate

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.

About the Role

As a Business Operations Associate, you will play a critical role in optimizing workflows, resolving client issues, and driving strategic scaling initiatives. You will work cross-functionally to enhance operational efficiency, improve automation, and support both existing and new clients. This role is ideal for someone who thrives in a fast-paced, data-driven environment and is passionate about process improvement, problem-solving, and driving measurable impact.

What You’ll Work On

• Own new and existing client reporting workflows, optimizing them for efficiency and accuracy. This work will ensure our operations can support rapid growth while remaining confident in our reporting abilities.

• Collaborate with January’s product and engineering teams to troubleshoot issues with and improve our internal tools. 

• Support January’s Contact Center, Client Success, and Client Operations teams in ad hoc troubleshooting, training on tools and data when technical support is needed (e.g., querying the database, interpreting data, investigating reporting)

What You Bring to the Table

• 2+ years of experience in analytics, operations, or consulting

• Strong SQL skills and can confidently query data, analyze trends, and use insights to improve operations.

• A process-first mindset, with the ability to identify inefficiencies, understand system connections, and optimize workflows for scalability.

• A proactive approach to problem-solving, taking initiative to address issues and improve processes without waiting for direction.

• Clear and concise communication skills, able to break down complex ideas and collaborate effectively across teams.

• Strong prioritization and project management skills, balancing multiple tasks, making thoughtful trade-offs, and keeping stakeholders informed.

• A willingness to tackle the nitty-gritty tasks that come with being at a startup, doing what it takes to get the job done.

We are currently hiring for this position in our New York office.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.