The Customer Success Manager II is responsible for supporting Carrot customers in the Small Business segment by driving retention, increasing member engagement, and maintaining customer satisfaction. The role involves acting as an advisor to HR benefits leaders and working closely with the Small Business Renewals and Expansions Manager to grow the business.

The Senior Customer Success Manager will help customers maximize the value of CrowdStrike's LogScale/Next-Gen SIEM products by building relationships, driving product adoption, managing renewals, and collaborating with product and engineering teams to address customer needs and feedback.