Web Production Associate

About the role

As a Web Production Associate on Chime’s Marketing team, you’ll play a key role in supporting the execution of day-to-day web production and content publishing for Chime.com. This role is hands-on, focused on content updates, page builds, and web maintenance for our blog and organic site sections. You’ll work closely with various teams—including Marketing, Creative, Product, and Engineering—to help deliver high-quality web experiences that support business and campaign goals, while also ensuring content meets brand, SEO, and accessibility standards.

The base salary offered for this role and level of experience will begin at $68,490 and up to $93,200. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Manage and publish content using CMS platforms by building, editing, optimizing, and maintaining pages—while also understanding how to use advanced components, templates, and media types to create high-quality web experiences on Chime.com.
• Manage and prioritize incoming web requests of varying complexity, supporting the end-to-end execution from intake through publishing. Help define the project scope, implementation strategy, and technical feasibility, while ensuring timely execution from concept to publishing.
• Collaborate closely with content creators, designers, and engineers to execute web projects that align with stakeholder objectives and goals. Leverage information architecture best practices, creativity, and user experience principles to deploy web updates using various system platforms and coding methods.
• Apply SEO best practices during content production and publishing, ensuring proper use of metadata, keyword optimization, schema, alt text, and internal linking to support search visibility and performance.
• Conduct comprehensive QA, proofreading, and component testing to meet all functional and user experience requirements. Ensure compliance with analytics tracking, usability, and accessibility. 
• Consistently follow established content architecture, taxonomy, and naming conventions to ensure organized and scalable content. Adhere to approved templates, design patterns, and publishing workflows to maintain site consistency and quality.
• Contribute to ongoing CMS improvements by participating in testing, providing feedback, and learning new components and functionality as they are developed.
• Troubleshoot and resolve CMS-related issues as they arise, escalate bugs as needed, and help maintain documentation around web publishing processes and guidelines.

To thrive in this role, you have

• 2+ years of experience in web production, digital content management, and/or marketing, preferably in tech, consumer finance, or innovative consumer brands.
• Advanced expertise in Contentful, WordPress or similar CMS platforms, with experience managing large, complex content libraries.
• Solid understanding of UX and SEO principles, with a focus on optimizing web performance, enhancing user engagement, and improving search engine visibility.
• Highly detail-oriented with a strong habit of checking your work—proofreading content, running QA, and testing functionality to catch issues early and ensure accuracy before publishing.
• Solid project management and organizational processes, with excellent analytical and problem-solving skills.
• Effective communication skills, ability to interact with both technical and non-technical audiences.
• Solid working knowledge of HTML, CSS, and JavaScript, plus experience using debugging tools to spot and fix issues when needed.
• Familiarity with Agile methodologies, Jira, and Scrum is a plus.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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