VP, Product Operations

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

HUMAN Security is looking for a Vice President, Product Operations to drive operational excellence across our Product and Engineering teams. Reporting to the CTO, this leader will serve as the strategic conduit for product execution—organizing how we work, improving internal product development processes, and ensuring clear and well structured communication across teams.The VP, Product Operations will establish and oversee scalable frameworks for product planning, roadmap development, and cross-functional collaboration, ensuring alignment across our two business lines—Media and Enterprise. While each line may have distinct needs, this leader will ensure operational consistency where possible.This is a player-coach role, leading a global team of ~12 professionals while remaining hands-on in execution. The ideal candidate has a high bias for action, is self-governing, and excels at bringing clarity to complex workflows in a fast-moving environment. Experience in cybersecurity is a must, and deep expertise in Agile methodologies is highly preferred.

What You'll Do

• Optimize Internal Execution: Define and implement scalable product operations frameworks, processes, and tools across the entire product lifecycle to drive efficiency.
• Act as the Conduit: Organize and streamline how product ideas—whether from corporate strategy, customer insights, or internal innovation—are communicated to the Product team, ensuring clarity, alignment, and prioritization.
• Drive Operational Alignment: Oversee product planning, roadmap development, and prioritization processes, ensuring synchronization between Product, Engineering, Sales, Marketing, and Customer Success.
• Facilitate Cross-Functional Collaboration: Ensure clear processes for gathering and prioritizing field input (pre- and post-sales), including ownership of tools like ProductBoard and Jira.
• Own Product Operations Tools & Processes: Maintain and optimize tools that support planning, coordination, and reporting across Product and R&D teams.
• Oversee Key Programs: Work with Program Managers to lead execution of high-importance, cross-functional product initiatives.
• Track & Optimize Performance: Define KPIs for the Product Operations team to ensure the team is neither underutilized nor overextended.
• FinOps for Cloud Spend: Ensure cost efficiency in cloud infrastructure investments related to product development.
• Maintain Product Documentation: Establish a structured and scalable approach to keeping product documentation up to date.

What You'll Bring

• 15+ years of proven experience in Product Operations or related functions within a fast-paced, complex technology organization.
• Deep understanding of Agile methodologies and experience driving Agile adoption at scale.
• Strong program management skills with a focus on execution and cross-functional alignment.
• Proven ability to create and enforce scalable, repeatable processes that drive efficiency without overengineering.
• Hands-on experience with Jira, ProductBoard, and other product operations tools is strongly preferred
• Experience working with cybersecurity products
• Strong communication and storytelling skills, with the ability to simplify complexity and influence stakeholders at all levels.
• Experience managing global teams and operating in a player-coach capacity.

The base pay range for this position is $180,000-$230,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development. We also offer weekly in-office lunch for hybrid employees, dedicated time off, HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.