US Customer Support Specialist

About the role

We’re looking for a driven Customer Support Specialist to join our Boulder HQ-based team. As one of the first on-the-ground members of our US Support team, this is your opportunity to play a hands-on role in transforming how ranchers manage their cattle and operations, ensuring they have the support they need to thrive with Halter. As a Support Specialist, you’ll be at the heart of this transformation - troubleshooting complex challenges, providing proactive guidance, and delivering tailored, state-specific support that empowers ranchers to succeed.

Your contributions will directly support Halter’s mission to make 50% of the world’s habitable landmass more productive and sustainable. This is an opportunity to work on something truly meaningful - solving critical problems at the intersection of agriculture, technology, and sustainability.

You’ll be responsible for owning Tier 2 escalations, conducting outreach to address seasonal needs, and working closely with Territory Managers to ensure ranchers receive a seamless and exceptional experience. Whether it’s resolving urgent issues, enabling customers to maximize the potential of Halter, or stepping in for critical on-the-ground support, you’ll be making a tangible impact on ranchers, their cattle, and the planet.

We’re looking for big thinkers who know how to get stuff done. People who thrive in dynamic environments, solve problems creatively and bring energy to everything they do. This is your chance to join a team that’s reshaping ranching and play a pivotal role in its future.

Compensation: $57K/yr - $77K/yr.