At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Support Engineer - Digital Experience
Why We Have This Role
Qualtrics is looking to hire a support engineer to support our Digital Frontline Engineering team. We are looking for someone who is technically curious and confident, with an innate ability to solve problems. You get a thrill out of solving customer issues by diving deep to understand and address the root cause, not just the symptom. You will be responsible for identifying trends and building solutions or processes that effectively reduce the effort needed to support custom engineering services and products.
How You’ll Find Success
- You look forward to blowing away your customers’ expectations.
- You enjoy working on all levels of the technical stack and love diversity in both technology and problem domain.
- You collaborate effectively and have fun doing it!
- You’re comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities.
- You will collaborate with customers, customer support, and client success teams to triage and verify potential problems.
How You’ll Grow
- You will be in charge of increasing the visibility and tooling of our current services, which includes modernizing our monitoring systems and processes.
- Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals and different roles at Qualtrics, and get the right things done
Things You’ll Do
- You will have a significant impact by automating solutions to common issues
- You will collaborate with multiple engineering and delivery teams to triage and raise configuration and software issues
- You will build and maintain dashboards, monitoring, and alerting in several different systems
- You will execute regular maintenance activities including ticket resolution and root cause fixes
- You will fine-tune systems to reduce time to detection and time to resolution, conducting operational readiness reviews, and automate continuous operation.
- You will support service level agreements and build systems to support them
- You will come together with the technical leads and program managers on client communications and drive operational initiatives
What We’re Looking For On Your Resume
- Bachelor's degree in a technical field such as IT, Engineering, Math, Physics or similar with Computer Science coursework or minor. Computer science degree preferred but not required.
- JavaScript, Python, HTML, CSS, or other scripting/coding experience
- Good level of curiosity and interest to learn
- A high degree of organization and attention to detail
- Excellent leadership, verbal, and written communication skills
- Experience with the Unix/Linux operating system
- Ability to learn new tools and demonstrated software development/technical operations experience
- A high degree of organization and very precise
- Excellent leadership, verbal, and written communication skills (including technical writing)
- Excellent troubleshooting skills and ability to identify the root cause of issues
- Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals and different roles at Qualtrics, and get the right things done
- Proven ability to understand large systems, drilling down to code level
- Experience in a 24/7 production environment is a plus
- SQL or database experience is a plus
What You Should Know About This Team
The Digital Experience (DX) team at Qualtrics builds and maintains a scalable system with billions of pageviews a week, to bridge the experience gap on every device. We provide customers with tools to enable them to make on-the-fly changes, including customized questions and messages, on their company’s websites and mobile apps, so they can listen and engage with a targeted segment of users. We also provide advanced Digital Experience Analytics capabilities to allow customers to more deeply understand and act upon poor user experiences on their sites.
Our Team’s Favorite Perks and Benefits
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Experience bonus to be used for an “Experience” of your choosing
- Competitive salary, performance bonuses, generous savings fund match.
- Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$78,000—$147,500 USD
Qualtrics Seattle, Washington, USA Office
1201 2nd Ave, Floor 17, Seattle, WA, United States, 98101
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