Strategic Account Manager

Job Description

The Washington Post is seeking a Strategic Account Manager to drive successful client relationships and ensure the seamless execution of custom advertising solutions. This role is responsible for managing client accounts, serving as the primary point of contact, and leading the implementation of high-fidelity advertising campaigns across multiple platforms, including desktop and mobile web, print, social media, and mobile apps. The Strategic Account Manager will collaborate with internal teams and external partners to deliver impactful, innovative, and data-driven marketing solutions that align with client objectives.

Motivations

• Passion for relationship-building with exceptional customer service skills.

• Solutions-oriented mindset with a proactive approach to problem-solving.

• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

• Comfortable communicating and presenting to clients at all levels, including senior leadership.

• Ability to anticipate challenges and proactively address them.

• Strong organizational skills and ability to manage complex projects.

• Adaptability to changing client needs and market conditions.

Responsibilities

• Serve as the central point of contact for clients, managing all communication and project workflows to ensure a seamless client experience.

• Build and maintain strong working relationships with key stakeholders, including clients, agencies, internal teams, and third-party vendors.

• Lead the strategic development, execution, and performance optimization of advertising campaigns across multiple platforms.

• Develop a deep understanding of clients’ industries, competitive landscapes, and business objectives to craft tailored marketing solutions.

• Oversee post-sale client support, providing performance insights, campaign recommendations, and strategic guidance.

• Manage project timelines, ensuring deliverables are met according to client expectations and internal quality standards.

• Advocate for client needs internally while balancing operational feasibility and strategic priorities.

• Collaborate with internal teams such as Sales, Ad Operations, Product, Design, Content, and Social Strategy to execute high-impact campaigns.

• Monitor and optimize campaign performance using data analysis, reporting on key metrics such as engagement, conversions, and brand awareness.

• Prepare and deliver post-campaign reports that highlight successes, insights, and recommendations for future initiatives.

• Identify opportunities for client renewals, upsells, and cross-selling of additional products and services.

• Lead process improvements to enhance efficiency and best practices in account and project management.

• Troubleshoot and support any technical or creative issues that arise related to bid requests, win rates, optimization levers, audience targeting, pricing, fees, and more, ultimately ensuring the smooth execution of client campaigns

• Work collaboratively and effectively with internal cross-functional teams and DSP and SSP partners directly

Qualifications

• 3+ years of experience in account management, client services, or digital advertising project management.

• Strong understanding of media, advertising, and marketing industry trends.

• Proven ability to manage large-scale marketing campaigns with budgets of $1M+.

• Experience negotiating contracts, renewals, and upsell opportunities.

• Excellent interpersonal and written communication skills, with the ability to present to C-level executives.

• Ability to work independently and collaboratively across teams.

• Proficiency in Microsoft Excel, PowerPoint, and other business software.

• Familiarity with CRM, project management, and ad-serving platforms such as Salesforce, Asana, Jira, Prisma, and MediaOcean.

• Bachelor's degree in business, marketing, communications, or a related field preferred.

The Washington Post’s policy for employees is five days per week in the office, with exceptions for newsgathering and general business travel.

Compensation and Benefits

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage

• Company-paid pension and 401(k) match

• Three weeks of vacation and up to three weeks of paid sick leave

• Nine paid holidays and two personal days

• 20 weeks paid parental leave for any new parent

• Robust mental health resources

• Backup care and caregiver concierge services

• Gender affirming services

• Pet insurance

• Free Post digital subscription

• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The salary range for this position is:

85,100.00 - 127,700.00 USD Annual

The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed. 

The innovation doesn’t end in the Newsroom – dozens of teams power The Washington Post.  We are now hiring the next innovator – how will you Impact Tomorrow?

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