Software Engineering Manager, AI Team

We are very happy to announce that we have officially re-opened our Ballard, WA HQ office for voluntary use! In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US. We look forward to having you apply to join our team of Knockstars! 

The Role

We are looking for an Engineering Manager who can provide technical oversight, mentorship and leadership to the engineers on the AI team. You will partner closely with the AI product owner in order to balance the technical and product roadmaps with customer needs and expectations. As an Engineering Manager of the AI team, you will be responsible for reviewing the product requirements, working with the team to estimate and plan for new features, driving triage calls, planning releases, representing the team in the Architectural review meetings, mentoring and providing guidance to the engineers.

The Team

The Engineering and Product teams consist of 40+ talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. The AI Team is responsible for building out AI products and services, providing industry-leading automated conversation solutions to our customers.

Day to Day

• Be a developer advocate - make sure that team members are able to execute on engineering tasks and professional growth.
• Be hands on - You will be team leader that leads by example and be hands on in the tech
• Be a good partner - ensure the success of our AI platform by coordinating with the product team counterpart to ensure timely delivery on the product roadmap.
• Be an owner - Build and execute a technical roadmap for the AI team; make sure technical design documentation is clear and complete.
• Be the source of calm - provide management, technical oversight, mentorship and leadership to the team.
• Be the face of the team - represent AI team in various forums like triage calls, architecture review meetings, scrum of scrums, cross pod planning discussions etc

Basic Qualifications

Nice to Haves

• 5+ years as a backend software developer in one or more of the programming languages (e.g. Python, JS, Java) 
• 2+ years of experience in a technical leadership role - overseeing project implementations
• 2+ years of people management experience / working in a team leadership role
• Deep understanding of software development lifecycle, Devops and best practices
• Experience building / working with Restful APIs
• Experience working with cross functional teams
• Strong Communication and collaboration skills 
• Experience working with Agile Scrum
• Experience building / implementing conversational AI products using open source frameworks like RASA or Dialogflow or other similar frameworks
• Experience working with cloud platforms like AWS

Why You'll Love It Here!

• You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
• You are comfortable taking risks and thinking outside the box.
• Being part of a great team with solid infrastructure in place.
• You want an opportunity to win, drive change and be in an environment that will optimize for your success.
• You embrace our set of core values - determination, excellence, trust, and community.
• Flexible work options - choose to be a HQ, Hybrid or Remote employee with various benefits.
• Competitive cash and equity compensation.
• 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
• Flexible time off & paid holidays.
• Parental leave program.
• 401k with company match to help you save for the future.
• Learning & Development assistance.
• We like to do fun things together (virtually & in-person) such as conferences, off site retreats, and happy hours.
• #LI-remote

About Knock 

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every apartment community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In October 2022, Knock was strategically acquired by RealPage Inc helping solidify and strengthen the already impressive roadmap of new products and enhancements as well as our commitment to continue to provide best-in-class customer service. Read more here: https://tinyurl.com/ydxb28vs 

Our Values 

To be successful and recognized at Knock, you should naturally encompass our S.T.A.R. values: 

S - strengthen our communities 

T - tackle difficult problems 

A - adapt to change 

R - raise the bar 

We take these behaviors seriously and expect everyone to bring a positive KnockSTAR demeanor with them to work every day. At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal. We’ve been especially fortunate to build an outstanding team that delivers real value to our customers each and every day. We can’t wait to hear from you! 

Awards 

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included: 

Great Place to Work Certified (August 2022 - 2023) 

Built In Seattle's 100 Best Places to Work (2021, 2022) 

Built In Seattle's 50 Best Midsize Places to Work (2022) 

Built In Seattle's 50 Best Small Places to Work (2020, 2021) 

Best Places to Work Multifamily® (2021, 2022) 

Best Places to Work Multifamily® for Women (2021, 2022) 

Inc. 5000 Fastest Growing Private Companies (2021, 2022) 

NAA Best Places to Work - Suppliers (2020) 

Important Information 

Knock is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all and encourage all to apply! 

Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements. Knock uses the E-Verify employment verification program.