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As a Customer Success Manager, you will manage relationships with customers, ensuring their satisfaction and success with our product. This includes providing updates, recommending best practices, advocating for customer needs, and fostering long-term partnerships. You will also be involved in the renewal process and addressing customer requests and issues proactively.

The Senior Software Engineer in AI will be tasked with developing AI conversation services and enhancing existing products through feature implementation and bug fixes. The role involves collaborating with the AI team and cross-functional teams, working in an Agile environment, and ensuring high-quality, performant code development.

The Engineering Manager for the AI team is responsible for providing technical oversight, mentorship, and leadership. This role involves reviewing product requirements, estimating new features, planning releases, and ensuring timely delivery in coordination with the product team. The manager will also advocate for developers, contribute hands-on to technical tasks, and represent the team in various meetings.