Site Reliability Engineer

About the Role
At NinjaOne we are passionate about building unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, OR, TX and VA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning.
We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java, Kotlin, C++, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.
What You'll be Doing

• Diagnose and resolve complex application and infrastructure issues
• Participate in our 24x7 on-call rotation, SCRUM, and deployment planning
• Perform Root Cause Analysis (RCA) and provide recommendations for application teams
• Improve availability and reduce customer impact using Industry best observability tools
• Ensure best-practice and security-minded architecture by influencing design decisions
• Create and maintain technical documentation and SOP's
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure.
• Other duties as needed

About You

• 5+ years' experience in DevOps and/or Site Reliability Engineering roles
• 3+ years' experience with an object-oriented language (preferably Java, .NET or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstrable knowledge of Observability tools (New Relic, Splunk, DataDog)
• Comprehensive experience with AWS (Amazon Web Services) and its core capabilities(VPC, EC2, ECS, Route53, Fargate, ALB/NLB distributions, etc)
• Experience with cloud automation and infrastructure-as-code (IaC) toolsets, primarily CloudFormation but also including Terraform, Helm and Ansible. CDK a plus.
• Good understanding of containers, Fargate, Kubernetes, and overall distributed microservice architectures
• Passionate about automation, security, and self-service environments/portals
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $80,000 to $130,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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