Senior Site Reliability Engineer [United Kingdom]

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

Reporting to the Site Reliability Team Lead, as Site Reliability Engineer, you will partner with Engineering and Product Managers to learn, improve system availability, and sharpen our execution skills to provide an amazing experience for our customers.

This position is fully remote and allows you to work from anywhere within the United Kingdom.

You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.

What You'll Do

• Guide observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions.
• Implement and tailor our incident response tools to minimize outage durations.
• Build collaborative monitoring solutions with members across multiple product teams.
• Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility.
• Rethink our observability tooling to improve architecture, knowledge models, user experience, performance and stability.
• Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring.
• Influence an engineering culture of reliability, observability, and availability.
• Participate in an Incident Commander on-call rotation to help drive remediation efforts to improve our user experience through incidents across our Platform.
• Mentor engineering teams through game days, SRE boot camps and other training and feedback channels.

What We'll Expect From You

• 5+ years of professional experience building scalable, efficient, and resilient systems.
• Experience with monitoring tools like Datadog, Sumo Logic, Raygun, New Relic, Grafana, CloudWatch, and Splunk SignalFx.
• Fluency in Incident Management using tools such as FireHydrant, OpsGenie, PagerDuty, VictorOps, or similar.
• Experience with build and deploy tools (ie. Jenkins, TeamCity, Octopus, or CircleCI).
• Prior hands-on software development experience.

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

Our best estimate of the compensation range for this opportunity is £56,600 - £66,500 annually, depending on the experience you bring. We look forward to discussing your expectations during the interview process.

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