Senior Salesforce Administrator

About the department
Cloudflare's IT-Enterprise Applications Team is a crucial pillar of Cloudflare's CIO Organization. It operates Cloudflare's Enterprise Business Systems end-to-end, providing process cohesiveness across the functional business areas
What you'll do
Cloudflare is seeking a highly motivated and experienced Salesforce Administrator to join our growing team. As a Salesforce Administrator, you will play a vital role for Cloudflare's Direct and Partner Sales organization. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map.
The Salesforce Administrator will also be well-versed at following agile application development lifecycle process and providing technical documentation supporting defined solutions.Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
The ideal candidate will have a strong understanding of Salesforce best practices and a proven track record of successfully implementing and maintaining Salesforce Sales and Service Cloud environments.
Responsibilities:

• Manage and maintain the Salesforce CRM platform, including custom objects, fields, and forms in an integrated systems environment.
• Oversee and optimize Salesforce Partner Relationship Management (PRM) and Partner Portal features, ensuring seamless partner access, functionality, and ease of use in alignment with business needs.
• Configure and customize the Partner Portal to support partner-specific processes, workflows, and approvals, ensuring data integrity and secure access control for partner users.
• Work with internal teams to design and implement partner-specific features, such as partner onboarding, deal registration, and lead sharing, ensuring compliance with PRM best practices.
• Develop custom solutions using point-and-click configurations (Apex development is a Plus).
• Work closely with team members and/or stakeholders to identify and gather business requirements, translating them into best practice, scalable solutions with a focus on an exceptional partner and user experience.
• Support all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing settings, with a specific focus on partner user roles and security settings.
• Execute Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Troubleshoot and resolve user issues in a timely manner, focusing on both internal and partner users, and manage projects following Agile best practices for application development leveraging CI/CD Tools like Copado.
• Identify unused or underutilized platform and PRM features, recommending ways to improve adoption and maximize partner efficiency.
• Own the communication of any platform and Partner Portal changes to end users and stakeholders.
• Stay up-to-date with new Salesforce releases, particularly any updates relevant to PRM, and continuously seek ways to enhance the partner experience.

Examples of desirable skills, knowledge and experience

• 4+ years of experience as a Salesforce Administrator
• Certified Salesforce Administrator expert in Sales/Service cloud. Partner Portal experience is strongly preferred
• Strong understanding of Salesforce best practices and familiarity with security audit processes
• Proficient with Salesforce Platform and Declarative configurations. Apex and Visualforce development knowledge is a plus.
• Experience gathering requirements and providing solutions to meet business needs
• Excellent communication and problem-solving skills
• Experience with Salesforce Sales and Service Cloud
• Experience with Lightning Experience and Salesforce app development
• Experience with integrations and data migration
• Experience with Agile development methodologies and CI/CD Tools.

Compensation
Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $131,000 - $161,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $147,000 - $179,000.
• For Bay Area based hires: Estimated annual salary of $155,000 - $189,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave