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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
SoFi is dedicated to developing a best-in-class Fintech Collections group that aligns with the changing needs of our members. The Collections Issue & Emerging Risk Manager role is an exciting opportunity to help support CCoE Leadership!
As the Collections Issue & Emerging Risk Manager, you will be a key member of the Collections team that will help support critical control, governance, and regulatory processes. You will manage all parts of the issue management process including issue identification, escalation, root cause analysis, action plan creation and execution, closure, and validation. In addition, you will work closely with leadership to keep all parties apprised of updates and risks through regular executive communications.
What You’ll Do:
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Develop strong cross-company relationships with business, engineering, and product leaders to move issue fixes forward
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Manage the issue identification and escalation process and own issue resolution expectations
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Help to produce executive-ready materials as required for committees and the board related to open issues and emerging risks
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Work with CCoE leadership to support planning, execution of initiatives, and communication
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Develop a strong framework, controls, and processes around the issue management process
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Work with Audit/Exam Management and Control teams to establish a robust interaction framework to ensure all potential issues are documented and remediated quickly
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Work closely with leadership to define issue action plans and execution timelines
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Diligently review processes for potential enhancements to effectiveness and efficiency
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Ad hoc duties to support CCoE
What You’ll Need:
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Previous experience in Operations, Compliance, or Risk with a focus on Collections
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High motivation to learn, drive change, and able to work collaboratively in a complex and fast-paced environment
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Strong cross-functional, teaming, and communications skills as well as an ability to work in a fluid and highly collaborative environment
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Experience using SQL to extract actionable information from relational databases
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Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels
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Detail-oriented, accurate, and concise
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Strong analytical, planning, and organizational skills
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Ability to operate independently with excellent time management skills and the ability to deliver on multiple competing priorities in a dynamic environment
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Excellent written and oral communication skills, including strong presentation skills
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Top Skills
What the Team is Saying
What We Do
For nearly a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our 2+ million members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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