Senior Digital Designer

Job Description

Senior Digital Designer, Studio

Zendesk is looking for a Senior Digital Designer to help deliver beautifully crafted, engaging creative for our billion-dollar company. You’ll work as a mighty creative champion, making sure our work is easy to understand, confident, generous, and mega fresh.

We’re looking for someone who’s passionate about their craft, excited to develop new ideas, and ready to work on projects that directly impact the business. You’ll be teaming up with skilled copywriters, filmmakers, producers, animators, and a crew of talented designers—a down to earth and friendly bunch that will amaze you with their work and their excellent sense of humor. 

Perhaps you’re wondering why you should work at Zendesk over some ‘cool’ creative agency. Well, let’s just leave this here: We offer a genuine respect for mental health, a good salary, and the opportunity to flex your creative chops while also delivering the goods. Not to mention that our work wins plenty of awards to brighten up your portfolio.

The day-to-day:

• Guide the brand team in best practices for visual and motion design on the web

• Use your motion design and interaction expertise to elevate the Zendesk customer experience

• Establish visual and motion design guidelines for Zendesk interactive properties, including micro interactions, transitions and animation

• Design interactive UI components and patterns for Greenhouse, Zendesk’s web design system 

• Work closely with engineers to guide the implementation of the design system 

• Collaborate with our experimentation team to test, refine and validate the design system

• Ensure that design across digital touchpoints is consistent and aligned with our brand strategy

• Partner closely with peers in the Creative team: designers, art directors, copywriters, content strategists, and producers, providing direction and inspiration in the digital space

• Use the spirit of the Zendesk brand to explore new ways of engaging our prospects and customers across interactive touchpoints

Requirements:

• 4+ years designing interactive UI experiences with a focus on motion 

• Experience working in-house would be good. B2B experience would be great

• A portfolio that demonstrates expertise in design systems and guidelines

• A demonstrated understanding of digital technologies and front-end development languages (HTML, CSS, Javascript, etc)

• Adept in UX best practices and foundational interaction design principles 

• Ability to clearly articulate ideas and design rationale

• Strong communicator and collaborator; experience working cross functionally with product marketers and developers

• Experience designing with insights from research and experimentation 

• Proficient in Figma and other design software with a strong understanding of interactive prototyping tools

• Experience storyboarding and designing for CSS or SVG based animations and micro-interactions

• Ability to execute projects of all sizes with resourcefulness and dedication

Bonus points:

• Experience in visual and interaction design for digital product

• Experience supporting digital interactive marketing campaigns

Candidates must include a portfolio. Work samples should show design craft, conceptual thinking, attention to detail, and a variety of experience.

Zendesk is currently hiring candidates exclusively in the SF Bay Area, Austin, and Seattle.

The US annualized base salary range for this position is $110,000.00-$164,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.