Repairs Processor

ABOUT FILSON

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

ABOUT THE POSITION

The Repairs Processor will report to the Repairs Supervisor and will have frequent contact with employees throughout the organization. This position is an integral part of the repair process, and will be responsible for receiving new repairs, entering data throughout the process, and taking initiative to maintain daily processes, perform warranty evaluations and audits on repairs, plus other duties as assigned.  

Responsibilities

• Perform warranty evaluations and work analysis (audits) on incoming repairs  

• Inspect finished repairs for quality issues 

• Understand, communicate, and maintain daily processes on the repair floor and in the office 

• Set performance goals, track metrics, and identify roadblocks 

• Manage department supply inventory levels 

• Track & supply parts to other departments as needed 

• Set daily goals for operators; answer operator questions; hold operators accountable in terms of both quantity and quality 

• Assist in training new operators and coaching current operators on repairs methods as necessary 

• Must be able to enter data accurately and efficiently 

• Willing to work as a team to turn projects around quickly 

• Ability to proactively trouble-shoot and problem solve 

• Log and track repairs at different stages of the process 

• Open boxes and prepare repairs for first audit 

• Assist other Repairs Team members as needed 

• Other duties as assigned 

Qualifications:

• GED or high school equivalent  

• Proficiency in Microsoft Office and Windows  

• Relentlessly organized, analytically minded 

• Strong written and verbal communication skills in English 

• Ability to work in a multi-cultural environment; Vietnamese and Cantonese language skills a plus

Physical Requirements

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions.
While performing the duties of this job, the employee is required to:

• Regularly sit, stand, and walk 

• Use hands, fingers, and arms to use computers and other office equipment 

• Use hands, fingers, and arms to lift, squeeze, pinch, grab products/items/supplies 

• Reach up, across, or down to retrieve products and supplies 

• See, talk, and hear 

• Lift or push up to 25 pounds regularly 

• Specific vision abilities required by this job include the ability to view and read text on computer screen and printed material, as well as view details on physical objects within 2 feet. 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform their job.