Program & Portfolio Manager (Business Operations)

Job Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking an experienced Program/Portfolio Manager to oversee and lead complex program and portfolio management initiatives as our global footprint expands. The ideal candidate should bring a strong technology background (requirements gathering, development, implementation, ongoing operations) as well as the ability to effectively manage stakeholders across a variety of business functions and geographies. The candidate should bring a desire, and the experience, to build high performing teams.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

What you will do:

• Program and Portfolio Leadership: Lead and oversee the management of complex programs and portfolios, ensuring alignment with organizational goals and objectives.
• Technology Development and Implementation: Drive the planning, execution, and successful delivery of technology-related projects, following best practices and quality standards.
• Stakeholder Management: Collaborate with cross-functional teams and stakeholders, both internal and external, to ensure effective communication, alignment, and engagement throughout the program lifecycle.
• Risk and Issue Management: Identify and mitigate risks and issues, making critical decisions to keep programs on track.
• Reporting and Documentation: Maintain comprehensive documentation, provide regular status reports, and facilitate portfolio level reviews to keep all stakeholders informed and engaged.
• Team Leadership & Resource Management: Promote a culture of collaboration, empowerment and fun. Don’t forget to bring your continuous improvement mindset and experience as well.

Experience you have:

• Bachelor's degree in a related field.
• 3+ years experience in program and portfolio management, including complex and technology-focused projects.

What you’ll bring:

• Strong understanding of project management methodologies, tools, and best practices.
• Excellent stakeholder management skills with the ability to collaborate effectively across different functions and geographical locations.
• Exceptional leadership, team building, decision-making, and problem-solving abilities.
• Change Management (Org Effectiveness) experience preferred.

Compensation:

• The pay range for this position is $95,000 - $110,000, on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

#LI-ONSITE #BI-HYBRID

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.