Search the 11 jobs at Trupanion

The Licensed Insurance Sales Agent will assist potential and current members with pet insurance inquiries, handle escalations, and provide tailored solutions. Responsibilities include managing warm leads, conducting enrollments, and addressing policy questions while maintaining high service levels with a customer-centric approach.

As a bilingual insurance sales broker for Trupanion, you will provide exceptional service to current and potential pet insurance members. Responsibilities include responding to inquiries, utilizing a consultative approach, guiding conversations for enrollment, and addressing member concerns regarding policy details and retention. Your ability to manage client relations effectively is key to ensuring customer satisfaction.

The Marketing Project Manager role at Trupanion involves overseeing marketing initiatives across multiple teams, ensuring project timelines and quality standards are met, and facilitating collaboration. Candidates should have experience in creative project management and proficiency in using project management tools.

The Senior Financial Reporting and Technical Accounting Manager leads the financial reporting and technical accounting team at Trupanion, overseeing SEC filings, managing technical accounting issues, ensuring compliance, and mentoring staff. This role requires strong analytical and communication skills to present technical insights to senior leadership.

The Senior Marketing Specialist will develop and execute targeted marketing campaigns to enhance member engagement and retention, utilizing data to drive performance and improve communication processes. This role involves creating and testing member communications, optimizing customer experiences during key membership phases, and collaborating with multiple teams to ensure clarity in coverage communications.

This role involves managing and improving the Member Portal and mobile app, overseeing content updates, project management, and UI/UX collaboration. The candidate will analyze website performance, manage a content backlog, and oversee QA testing, ensuring a positive user experience and effectively communicating with technical and business partners.

The Senior Design Manager will lead a team of designers and copywriters in creating compelling designs for B2B and B2C marketing assets. Responsibilities include aligning marketing with brand design systems, exploring new creative concepts, and collaborating with various teams to meet business objectives while enhancing the brand's visual identity.

As a Customer Support Specialist, you will provide excellent service to members through phone, chat, and email, handling sensitive situations with empathy and problem-solving. Your role involves navigating complex systems, making connections, and educating members about pet insurance.

The Senior Actuarial Manager will lead the actuarial pricing team, develop pricing strategies, and manage regulatory interactions and filings. This role requires creativity in data handling, excellent communication skills, and the ability to foster relationships across the organization.

The Bonus Analyst will develop and maintain bonus models, calculate and administer bonuses, monitor bonus plan effectiveness, and communicate policies to employees. This role requires strong analytical skills and attention to detail while collaborating with HR and Finance to ensure compliance with regulations.

The Program & Portfolio Manager will lead complex program initiatives, manage technology development projects, collaborate with stakeholders, mitigate risks, and maintain documentation while fostering a collaborative team environment.