Search the 8 jobs at Trupanion

The Customer Retention Specialist will engage with customers requesting to cancel their insurance policies, using problem-solving skills and empathy to retain members. Responsibilities include handling inbound calls, investigating member concerns, and adapting to various procedures in a fast-paced environment.

As a Senior Data Engineer at Trupanion, you will design and build scalable data systems, optimize ETL pipelines, ensure data integrity, and provide technical leadership. Collaborating across teams, you will address performance issues and establish data governance in a pet-friendly hybrid work environment.

The Senior Tax Accountant will prepare and review U.S. and Canadian tax returns, manage international filings, and assist with monthly close tasks. Responsibilities also include process improvement, tax auditing support, and mentoring team members.

The Marketing Project Manager at Trupanion will lead and oversee marketing initiatives across various teams and channels. Responsibilities include project evaluation, timeline management, collaboration facilitation, and solving creative project challenges while maintaining high standards of execution. The role demands effective communication with both creative teams and business stakeholders, ensuring successful delivery of marketing projects.

As an Inbound Phone Sales Specialist at Trupanion, you will engage with potential customers to educate them about pet insurance policies, answer inquiries, enroll pets, and retain existing members. Success is measured by individual sales performance with opportunities for monthly bonuses.

As a Digital Product Marketing Manager, you will manage the Member Portal and mobile app for Trupanion, focusing on ownership, user experience, and project management. You will facilitate content updates, oversee optimization projects, collaborate with stakeholders, and lead user analytics reporting to enhance member engagement and retention.

The IT Support Technician II will provide technical support by resolving IT tickets, assisting users with requests, and maintaining internal processes. The role involves troubleshooting issues, improving support processes, documenting procedures, and facilitating communication between users and IT staff.

The Senior Design Manager at Trupanion will lead a team of designers and copywriters to create engaging designs for B2B and B2C marketing. Responsibilities include aligning marketing assets with brand guidelines, exploring new design concepts, and collaborating cross-functionally on various initiatives. The role demands strong leadership, creative problem-solving, and experience in digital and print design, along with a passion for design and brand development.