Program Manager, People Services Delivery & Insights

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Global Program Manager, People Service Delivery

Why We Have This Role

As a People Service Delivery Program Manager you will play a key role in improving our People processes and technology. You will lead change management efforts and engage stakeholders to smoothly implement new technologies and optimize current systems, helping our organization work more efficiently. Collaborating with different teams, you will ensure that our People services align with our strategic goals and deliver excellent support to our internal clients and partners. Your leadership will be essential in adapting to the changing needs of our workforce.

How You’ll Find Success

• Owning the full tech roadmap for People Services, ensuring alignment and integration across all systems.
• Demonstrating a deep understanding of the downstream impacts of tech updates, ensuring smooth and efficient rollouts.
• Collaborating effectively with People team leaders to identify operational improvements that enhance productivity.
• Leading initiatives to automate and streamline People business processes through innovative system implementations.
• Prioritizing and managing projects related to People technology innovations and optimizations in alignment with business goals.
• Developing a deep understanding of business & stakeholder needs to ensure long-term program success.
• Fostering a culture of high performance and excellence in everything you do to deliver exception results.

How You’ll Grow

• Expand Your Expertise: Deepen your knowledge of People technology and process optimizations while managing complex projects.
• Enhance Leadership Skills: Sharpen your ability to lead multi-disciplinary teams and engage a diverse group of stakeholders.
• Drive Organizational Change: Become a change champion by implementing impactful People programs that influence company culture and employee experience.
• Network and Collaborate: Build strong relationships across departments and with external vendors to share knowledge and foster collaboration.
• Stay Current: Engage in continuous learning about industry trends and best practices to ensure the ongoing success of our People initiatives.

Things You’ll Do

• Own and execute a comprehensive roadmap for People systems integration and improvement initiatives.
• Guide cross-functional teams in optimizing People processes and ensuring effective system utilization.
• Collaborate with key stakeholders to develop and implement People programs that align with company goals.
• Monitor the effectiveness of People programs and initiatives, making data-driven recommendations for improvement.
• Oversee the rollout of system optimization projects, ensuring compliance with organizational guidelines.
• Serve as the primary liaison between People, Information Services, and external vendors for tech integration projects.
• Lead change management efforts, developing training and documentation for new systems and processes.
• Stay engaged with industry trends to recommend enhancements and innovations in People service delivery.

What We're Looking For On Your Resume

• 7+ years of experience in People program management with a focus on system and process initiatives.
• Excellent project management skills with the ability to manage multiple priorities effectively.
• Proven expertise in HRIS systems (e.g., SuccessFactors, Greenhouse, etc.) and other People-relevant software applications.
• Strong analytical skills to drive insights from data and enhance the effectiveness of People programs.
• Demonstrated success in leading cross-functional projects to optimize People processes.
• A Bachelor’s degree in Human Resources, Business Administration, or a related field; a Master’s degree is preferred.
• Comprehensive knowledge of People policies, employment laws, and best practices.
• Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
• Familiarity with continuous improvement methodologies and People program evaluation metrics.

What You Should Know About This Team

• We pride ourselves on teamwork, innovating together with a shared purpose to enhance employee experiences.
• Our environment encourages creativity and open dialogue, where every team member's insights and ideas are valued.
• The team is committed to personal and professional growth, offering opportunities for learning and development.
• Working with us means joining a culture that values inclusiveness and diversity, recognizing the importance of every perspective.
• We work collaboratively to make a meaningful impact on our organization and the lives of our employees.

Our Team's Favorite Perks and Benefits

• Hybrid work environment to enhance work-life balance.
• Comprehensive health and wellness initiatives, including mental health support and fitness reimbursement.
• A generous professional development budget that supports your growth through trainings and conferences.
• Regular team-building events and activities that promote connection and collaboration.
• Competitive salary and equity packages that affirm our commitment to employee well-being and success.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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