Producer Services Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:    

The role of the Producer Services Specialist is to ensure all aspects of service are optimal so that Producers will be paid accurate and timely compensation for the Sale of Employee Benefits Products.  This position will have hands-on direct Key producer administrative responsibilities as well as provide oversight and technical expertise to a service provider.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home .

The Contributions You’ll Make:

Coordinates Financing, Broker and Sales Bonus Programs for Key producers. (30%)

• Initiates contracts for 75-100 Key Producers annually.
• Calculates quarterly Bonus projections for each Key Producer for Sales Rep review.
• Calibrates final Key Producer calculations with Home Office Sales Offices annually.
• Initiates Key Producer Annual Bonus Payment and final reporting documents.
• Establishes annual Internal Sales Bonus Scales.
• Assists with Key Producer Advance and Special financing programs. Collaborates with other organizational units to develop solutions for most complex clients and resolve complex problems. (10%)
• Provides technical expertise for system set-up of client sales with special billing and contractual specifications.
• Works with legal department on case level commission agreements that require special language.
• Provides system sync review for special client requirements.

Maintains comprehensive records to provide team and management with a complete analysis of SLA’s. (20%)

• Reviews a minimum of 10% of all work tasks completed on a weekly basis to ensure quality.
• Initiates quality error report for any work item that has errors with notification to individual and management.
• Confirms completion of error correction within established time parameters.
• Provides monthly reports to management for SLA review. Analyzes and manages reports to ensure oversight control of financial payments and services provided to clients/brokers (20%)
• Conducts payday trend analysis of payments over $10,000 as part of Sox Controls two days a month after pay cycle completion.
• Monitors Trial balance report to review any agent debt that may arise and initiates action plan for collection.
• Analyzes advance status report to determine if collection action is needed.
• Manages Compensation payment control reports to confirm accuracy and timelines of compensation payments and changes. 

Reports Service opportunities/escalations and monitors service by acting as the point of operational contact for service delivery; issue, incident, problem and change management. (20%)

• Daily logs all known service opportunities for response and correction.
• Weekly calibrates service issues to identify service trends and initiate action plans for controllable service.
• Daily review processor question tracker and provides answers to questions regarding workflow and documentation.
• Weekly provide a one hour mentor meeting discussion to optimize processor understanding of standard operating procedures.
• Update all changes to standard operating procedures based on process and workflow changes. 
• Technical resource to review system and service incidents and establish a plan of action for correction and communication.

Minimum Knowledge & Experience:   

• High School Diploma or GED
• Excellent computer skills
• Strong Communication and interpersonal skills
• Strong analytical skills
• Strong problem solving skills
• Strong organizational skills
• Company and Product Knowledge
• Customer Focused: Passionate about delighting customers and offering unique solutions that exceed expectations.
• Critical Thinking: Ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data.
• Team Mentality: Partner effectively to drive and execute on common goals.
• Business Acumen: Appreciate and understand the financial services industry.
• Learning Agility: Open to new ways of thinking and acquiring new skills to retain a competitive advantage.

Preferred Knowledge & Experience:

• Bachelor’s degree preferred.
• Compensation and Licensing experience preferred

#LI-TB1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$43,020 - $71,710 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.