Office Coordinator

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking for an Office Coordinator, responsible for overseeing all aspects of office administration and operations. The role will also provide administrative support to the Senior Leadership Team across regionally. This is an office based role in Singapore, working Monday to Friday.

Duties include, but are not limited to -

Operations and Facilities

• Visitor / customer meet and greet

• Managing a busy meeting room diary and meeting rooms

• Organising couriers, dealing with post / Special Deliveries

• Procuring daily office supplies 

• Facilitate booking transport when required for our visiting Executives

• Arranging necessary office repairs and supervising on site contractors

• Managing and reporting from the S2 security system, including the supervision of staff office passes

• Liaising with IT and organising the return of leavers IT equipment

• Ensuring all Health & Safety protocols are followed and records kept

• Monitoring / reviewing all Facilities related contracts

• Processing all Facilities related payments through Coupa

• Assisting in the coordination of all in staff events

• Training in ergonomics to give staff assessments

Administrative Support

• Supporting the General Manager (GM) and Senior Leadership Team (SLT) with aspects below -

• Organising the SLT calendar 1-2 quarters in advance for the CPaaS business, ensuring that individuals are aware of longer term commitments to help them prepare for planning and leave windows.  

• Preparation for periodic QBR’s, OKR’s, Talent Reviews, Company Communications, All-Hands, Sales Kick-off’s, Overseas Visitors, Public Holidays etc.

• Manage and compile visitors schedules including booking rooms, meeting times with stakeholders and ensuring any preparation is clear to all ahead of time.

• Managing and filing reporting and presentations.  Ensuring presentations timelines are adhered to for content approval and review.

• Tracking SLT travel and coordinating against cyclical commitments (mentioned above).

• Working with Marketing to overlay events and ensuring appropriate resource allocations.  E.g Executive Travel and speaking slots.

• Managing these as OKR’s in Workboard.

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