Manager, SMB Partner Account Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Manager, SMB PAMs, you will oversee a team of Partner Account Managers, ensuring they are set up for success to achieve their goals. These goals will also be met by working on a variety of initiatives that ultimately will benefit the ongoing partner experience. This includes, but is not limited to overseeing and iterating on our partner engagement model, aligning with our Partner Recruitment team, and driving revenue. You will leverage strong communication and consultative skills to understand your team's needs and establish a growth strategy so that your team is able to hit various goals presented to them.
The Manager, SMB Partner Account Managers recruits, trains, develops and supports new and experienced Partner Managers to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. Responsible for training and developing their direct reports, while also being on top of the forecast and important leading indicators of success. In this role you are responsible for enabling your team to manage Klaviyo partners, and ensure they are articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) with their partners, and driving co-marketing alongside the ecosystem marketing team, and ensuring they are acting as a thought leaders in their space.
How you'll make a difference:

• Become a trusted management advisor that your team can lean on regularly
• Become a fierce internal advocate of the partner program to ensure our team is interlocked with other departments in order to achieve our goals
• Collaborate with your team to enable them to activate new agency partners by building and managing a lead referral pipeline with your partner portfolio
• Be comfortable operating with and exceeding revenue-focused goals at the team level
• Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future
• Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production
• Manage new and existing team members to ensure success across the entirety of the Agency Partnerships managed program
• Travel: up to 25%, to meet and develop relationships with our agency partners, team members and participate in events

Who you are:

• 4-6 years of relationship building experience that you can share with your team and showcase that you are adept at influencing and relationship building
• Have partnerships and/or sales experience
• Are thoughtful, engaging, and energetic
• Are comfortable and confident teaching your team members on how to thoughtfully hunt and adding/extracting value from new partnerships
• Obsessed with understanding how you can make the partnership experience more beneficial to our service partners
• Extremely comfortable both operating on a team level and working with management peers to identify and solve complex problems
• Comfortable presenting in large groups (both internally and externally) as you will be showcasing yourself as a thought leader in our organization and industry
• Proactively solicit and act on feedback from your customers, partners, team members, and peers.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 4-6 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with Sales, Enablement, CS, Marketing and Product to achieve top line company revenue goals
• Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future.

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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$106,400 - $159,600 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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