Manager, Data Science - AI

Description

Sprout Social is looking for a Manager, Data Science to join its AI team.

Why join Sprout’s AI team? 

Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in!

What you’ll do

• Lead a team of data scientists and software engineers responsible for the end-to-end  development and deployment of new generative AI product features. 
• Partner with product managers, designers, and engineers from other teams to deliver new capabilities to our customers and define opportunities for applying data science to our products.
• Act as a player-coach, simultaneously working to deliver new data products while overseeing and guiding the work of data scientists and engineers, helping direct and support their professional development.  
• Contributing to shaping our long-term roadmap. 
• Empower team growth by upholding our standards and fostering a culture of excellence and collaboration
• Stay current with the latest AI and ML research, identifying opportunities to integrate innovative solutions into Sprout's AI capabilities.

What you’ll bring

We’re looking for an experienced and passionate Data Science and AI leader to build exceptional AI products with us, to coach and mentor our growing AI team, and to help shape the future of AI at Sprout. If you are excited about building and leading high performance teams, passionate about growing others, and motivated to make an impact at Sprout through AI, we’d love to talk with you!

The minimum qualifications for this role include:

• 5+ years of progressive experience in the Data Science/AI/ML space
• 2+ years as a manager of data science and/or engineering team and working in cross-functional teams to deploy production-level data products
• Demonstrated experience developing and scaling high-performance teams through hiring and coaching of data scientists and engineers.
• Deep proficiency of the end-to-end ML lifecycle and applying that to a broad range of ML problem spaces
• Proficient with model services, deployment technologies, ML-Ops practices, and cloud services (e.g, GCP, AWS, and Azure)

Preferred qualifications for this role include:

• Experience with generative AI and working in a broad range of ML problem spaces, including classification, regression, time-series, recommendation systems, anomaly detection, and/or natural language processing
• Experience leveraging the Python data science stack for model development and deployment 
• Experience partnering with product and design to articulate and execute an AI roadmap
• Familiar with software engineering best practices and managing software engineers. 

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout’s New Hire training program alongside other new Sprout team members.
• Learn about our AI products.
• Learn about our team’s data science and engineering best practices.
• Become familiar with our existing services and available data.
• Begin meeting with stakeholders to define existing problem spaces and needs.
• Get to know the team and start forming your opinions on strengths and opportunities. 

Within 3 months, you’ll start hitting your stride by:

• Identify top priorities for the team, both in terms of product and team operations.
• Continue learning about Sprout’s products and customers to inform a potential roadmap of data-products.
• Participate in Sprout’s Engineering Manager training program. 

Within 6 months, you’ll be making a clear impact through:

• Contribute to our longer-term roadmap of data projects and ML models.
• Define AI and engineering best practices.
• Drive the team operational excellence and improve internal processes and ways of working.
• Take ownership of team’s success and development growth.

Within 12 months, you’ll make this role your own by:

• Elevate the team performance, technical excellence and impact through improved processes, higher quality products, and growing talents in the team.
• Continue to contribute to our AI roadmap.
• Continue to partner with product and design.
• Continue to build relationships with other department leaders.
• Expand your skills by learning from other leaders at Sprout.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. 

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are:

• Zone 1: $220,000 to $240,000 USD annually
• Zone 2: $205,000 to $225,000 USD annually

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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