Manager, Customer Management

Posted 6 Days Ago
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Remote
Mid level
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
Carrot Fertility is the leading global fertility care platform.
The Role
The Manager, Customer Management will lead a team of Customer Success Managers at Carrot Fertility, focusing on developing strategies to enhance customer satisfaction. This role entails managing complex projects, coordinating with cross-functional teams, ensuring excellent customer experiences, and fostering a high-performing team environment.
Summary Generated by Built In

About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role: 

Carrot Fertility is looking for a Manager, Customer Management to lead a team of Customer Success Managers focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. 


The Team: 

The team serves as the main point of contact for our customers and works with cross-functional teams to deliver a best-in-class experience.


Minimum Qualifications: 

  • Bachelor’s degree
  • 3-7+ years of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
  • 5+ years of professional experience in healthcare and/or benefits
  • You have successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
  • You are highly organized and detail-oriented
  • You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations 
  • You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
  • You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
  • You have a passion for delighting customers and improving their members’ overall Carrot experience
  • You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
  • Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team


Preferred Qualifications:

  • Master’s Degree
  • CRM experience (ie. Catalyst, Salesforce)
  • Experience with data and reporting tools such as Domo

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $118,000-$130,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. 

Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.

 

What the Team is Saying

Kristina Flippen
Nic Schisler
Sarah Burke
Nick Kim-Skenderian
Lauren Schindel
Lauren
Dan
Phil
Rose
The Company
Seattle, WA
440 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.

Why Work With Us

Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, Great Place to Work and Age-Friendly Employer certifications.

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Carrot Fertility Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Carrot, we are a remote-first company. We are proud to have employees located across the globe, some of whom work from our office spaces in Des Moines, Iowa, and London, England. We also partner with coworking companies to provide flexible spaces.

Typical time on-site: Flexible
Seattle, WA

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