We Power the Magic!" That's our motto at Disney Experiences. Our team builds extraordinary immersive digital experiences for the Company's world-class vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
What You'll Do
The team at U.S. Parks Tech & Digital (Walt Disney World & Disneyland) is seeking an experienced Lead Business Analyst to join the US Parks team of program, portfolio, and project managers. The ideal candidate will be responsible for two major workstreams:
Process Improvement:
- Analyze business processes, gather requirements, document requirements using techniques such as workshop facilitation, document analysis, onsite walkthroughs, use case creation, scenario modeling, and task/workflow analysis.
- Collaborate with internal and external stakeholders to understand program needs, strategic direction, and ensure initiative delivery.
- Drive US Parks-wide change across the Technology & Digital organization to achieve strategic goals.
- Engage and persuade peers and leaders to adopt new ideas and initiatives.
Program Management:
- Collect, clean, and evaluate large datasets to identify trends, patterns, and insights to enable informed decision-making and strategic planning. Leverage modeling techniques to support running hypothesis, optimize analysis and forecast trends.
- Partner with cross-functional internal teams and external stakeholders to define initiative scope, goals, KPIs, outcomes, and deliverables.
- Monitor and communicate project status, issues, and risks to stakeholders, management, and the community of practice.
- Provide strategic input on portfolio, project, and program management best practices and monitor industry trends.
- Ensure the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders.
- Provide subject matter expertise on business unit processes and systems.
Required Qualifications & Skills
- Minimum of 7+ years of experience as a Program / Business Analyst
- Ability to manage multiple projects and priorities simultaneously.
- Strong leadership and time management skills.
- Excellent analytical and problem-solving abilities.
- Experience with change management principles.
- Understanding of software development tools such as JIRA, Confluence, etc.
- Familiarity big data / visualization tools such as PowerBI, Tableau and the core concepts of relational data.
- Experience with business analysis tools and application development methodologies.
- Knowledge of project management principles and practices; Software Development lifecycle (SDLC)
Preferred Qualifications:
- Experience with Agile methodologies.
Required Education
Bachelor's degree in Technology, Business, Finance, Industrial Engineering or related field.
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The Walt Disney Company Seattle, Washington, USA Office
Seattle is a city steeped in a rich, vibrant culture and is home to one of the largest tech communities in the United States. The Disney office sits downtown, and it is where our innovative technologists come to pioneer new technologies and push the boundaries of what's possible.
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