Field Application Engineer, Computer Systems & Hardware

We are seeking a skilled and experienced Field Application Engineer to join our Customer Success team. The ideal candidate will play a pivotal role in deploying and optimizing cutting-edge computer systems and AI hardware. If you have a passion for hardware technologies, including accelerators, CPUs, GPUs, and thrive in a dynamic, hands-on technical environment, we would love to hear from you.

This role is hybrid, based out of Santa Clara, CA, Austin, TX or Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Responsibilities:

• Provide technical expertise and support for our computer systems and hardware products, focusing on system installation, configuration, and optimization.
• Work closely with customers to implement and integrate hardware solutions into their existing infrastructure, ensuring compatibility and high performance.
• Troubleshoot and resolve hardware, firmware, and software issues related to systems, AI accelerators, and OS platforms, primarily Linux.
• Conduct rigorous testing and validation of hardware and system performance to ensure stability and efficiency.
• Train clients and end-users on new technologies and hardware setups, including the use of virtual machines, containers (e.g., Docker), and job scheduling tools like Slurm.
• Develop and maintain documentation related to system configurations, processes, and service records.
• Collaborate with engineering teams to provide feedback on products and to discuss potential improvements or custom solutions.
• Stay updated on the latest industry trends and technologies, particularly in areas like firmware updates, driver optimizations, and hardware accelerators.

Experience & Qualifications:

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field; or equivalent practical experience.
• Proven experience with computer systems and hardware, including detailed knowledge of CPUs, GPUs, FPGAs, and other accelerators.
• Strong understanding of Linux operating systems, including OS configuration, optimization, and administration.
• Hands-on experience with system software including drivers, firmware, and hardware-related software tools.
• Familiarity with electrical systems as related to computer hardware, including wiring, cabling, and cooling solutions.
• Technical proficiency with virtualization technologies, such as virtual machines and containers.
• Ability to troubleshoot complex hardware and software issues efficiently and provide actionable solutions.
• Excellent communication and customer service skills, capable of working directly with clients to understand and meet their technical needs.
• Willingness to travel to client sites for installations, maintenance, and troubleshooting.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.