Director Product Management- Digital

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Increasingly, the interactions that organizations have with their customers and prospects happen in digital ways. From websites, to mobile apps, to AI assistants, organizations are now serving their customers digitally at an order of magnitude higher than traditional face to face interaction. The Product team at Qualtrics is looking for an experienced and senior product leader who will drive innovations that help organizations better serve their customers and prospects through a deep, human understanding of their behaviors and feelings in digital spaces. An example of this kind of innovation is Digital Behavioral Analytics, which uses generative AI to identify the specific experiences in a website or mobile app where customers are frustrated vs happy and engaged. This insight is then used to improve the organization’s digital products and services in ways that increase customer satisfaction, loyalty, and lifetime value. . There are many more such innovations in concept and under development.

You will lead an organization to work closely with our customers to develop the innovations that help them take their XM game to the next level. You’ll design value propositions for the Voice of the Customer team, the Digital Team, the Product team, and even the C-suite at the world’s largest and most successful organizations. You’ll work directly with Executives and Directors in our customers’ organizations to solve their problems in ways that are unique, differentiated, and most importantly impactful. You’ll work cross functionally at Qualtrics to take these innovations from concept to market to maturity as defined by engaged usage of the products with high product satisfaction. You’ll report directly to our Chief Product Officer and you’ll develop the future PM leadership at Qualtrics. 

• This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of customers.
  
• Favor execution via experimentation way more than strategic pontifications.
  
• : Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.

• Lead high-impact projects that shape the direction of the company.
• Develop and refine executive leadership skills by managing a talented team of product managers.
• Gain deeper insights into market trends and customer needs, influencing product strategy.
• Enhance strategic thinking and decision-making capabilities through data-driven initiatives.
• Build a network with senior stakeholders and industry leaders, expanding professional connections.
• Participate in high-level strategic discussions, influencing the company’s overall direction.
• Contribute to setting company-wide goals, gaining a holistic understanding of business operations

A great product manager sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

• Have a “CEO Mindset” and own the product strategy
• Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
• Manage the entire product development lifecycle
• Develop and implement a company-wide go-to-market plan, working with all departments to execute and optimize over time
• Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
• Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
• Partners with Sales to uncover best-practices, pain points, and training needs to maximize the growth and financial performance of the product.
• Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
• Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
• Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
• A self-starter and proactive. Continually updates their perception of pain points, personas, customer goals and product expectations.
• Knows our strengths and weaknesses relative to competitors in the space and proactively positions our offering toward the best possible market niche(s) in the landscape. Stays up to date with industry publications.
• Demonstrates command and control of product set through creating and delivering internal and external presentations. Comfortable doing so at the executive level.
• Innovative with aptitude to understand innovative technology and its real-world applications
• Strong management skills, including problem solving, decision making, planning, meeting management, and delegation
• 10+ years of product management experience 

• 10+ years in product management with successful product launches
• Proven ability to lead and mentor large, diverse teams
• Skilled in developing and implementing strategic product roadmaps
• Proficient in market analysis and identifying customer needs
• Strong understanding of technology and effective collaboration with engineering teams
• Data-driven: Robust analytical skills and experience using data to inform decisions
• Problem solving: Innovative with a proactive approach to complex problems 
• Able to thrive in fast-paced, changing environments
• Prioritizes customer satisfaction and user experience
• Track record of driving product innovation

• Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
• Leads a cross-functional team (“pod”) to define product roadmaps, set priorities, and allocate investments for digital product initiatives.
• Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy, shaping the future direction of the digital experience offerings.
• Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement
• Engages in solving complex problems that come with scaling digital services, particularly in using AI to improve customer experience

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.