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About the role
Our ranchers deserve a world-class customer experience. As the Customer Onboarding Lead for the USA, you’ll be responsible for delivering this experience for our ranchers when they first join Halter, ensuring they are best set up for success to realise the value of our product as quickly as possible.
This is a critical role to support our expansion for this year and beyond, as we begin to move our growth focus to the United States. To help you achieve this, you’ll be leading a local onboarding and deployment operations team, to ensure our customers have what they need, when they need it, whilst also working closely with our Auckland, New Zealand-based Onboarding team to support the continuous improvement. You’ll be responsible for ensuring we consistently deliver a stand-out customer experience for our ranchers, and that our process, automation, and systems constantly evolve alongside our business to support economic scale in the US.
Compensation: $85K/yr - $95K/yr.
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