Consumer Insights Manager

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs. 

Since our inception in 2017, Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum. 

This is a fully remote position. To be considered for this opportunity you must reside within and have the right to work within the United States.

About the role:

We are seeking a Consumer Insights Manager to join our growing Consumer Insights team. In this newly created role, you will report to the Director of Consumer Insights and play a key part in enabling teams to make customer-centric decisions across the product development lifecycle, digital experience roadmap, and key marketing messaging. Using a blend of qualitative and quantitative research methods, you will help Resident deeply understand and advocate for our customers. By designing impactful research programs, you will uncover insights that address critical customer challenges and drive our product strategy forward.

 What you'll be doing:

• Conduct qualitative and quantitative research to deeply understand customer behaviors, needs, and pain points across the digital experience and product lifecycle.
• Design and execute user experience (UX) research studies, including usability testing, user interviews, and surveys, to inform website navigation, product discovery, and purchase decision-making.
• Collaborate with cross-functional teams to integrate customer insights into the development of digital experiences, product enhancements, and marketing strategies.
• Translate complex research findings into clear, actionable recommendations that drive customer-centric decisions.
• Advocate for the voice of the customer by presenting findings and data-driven recommendations to stakeholders at all levels.
• Stay informed on the latest UX research methodologies and tools, applying innovative approaches to uncover new insights.
• Build and maintain a repository of research findings to support ongoing strategic initiatives and cross-functional alignment.
• Partner with the design and development teams to test and refine digital prototypes, ensuring optimal user experiences.
• Measure and evaluate the success of digital and product experiences through ongoing research and feedback loops.

Qualifications/Skills:

• 5+ years of experience in consumer insights, market research, or user experience research, including global initiatives, at a research firm or within a client-side consumer research function.
• Strong understanding of market research principles with experience in both qualitative and quantitative methods.
• Demonstrated expertise in consumer products or services, such as footwear, apparel, fashion, lifestyle, or DTC/wholesale distribution.
• Proficiency with UX research, analytics, and data visualization tools (e.g., UserTesting, Hotjar, Looker).
• Ability to combine analytical and creative skillsets to solve complex problems and develop innovative solutions.
• Skilled in presenting data-driven insights and cultivating a consumer-centric culture through impactful storytelling.
• Proven experience managing multiple competing priorities with precision, adaptability, and a high level of accountability.
• Thrives in collaborative environments, helping others succeed, sharing team wins, and building strong cross-functional partnerships.
• Comfortable working in dynamic, fast-changing environments with a solution-oriented approach to challenges.
• Passionate about advocating for customers by embedding their voice in product creation, digital experiences, and marketing strategies.
• Excited to foster a culture where customer insights drive innovation and decision-making.

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential 
• Health, Vision & Dental Insurance 
• HSA company contributions
• 401K with company match component 
• “Take what you need” PTO 
• Wellness benefits
• Online learning resources & training 
• WFH office and cell phone/internet stipend 
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The salary range for this position is $75,000 - $105,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at People@residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. 

Resident is a privately held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN.  Learn more at: https://www.residenthome.com

Resident Home participates in E-Verify.

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