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As a Tier 2 Support Supervisor, you will lead a customer support team, monitor performance metrics, address escalations, ensure compliance with internal processes, and foster team development. You will be crucial in optimizing workflows and improving customer assistance quality.
As Director of Sales, you will build and lead a team of Account Executives to achieve sales quotas, provide mentorship, develop account strategies, and enhance sales methodologies. You will analyze data, forecast pipelines, and collaborate across functions to drive business growth and customer satisfaction.
The Tier 3 Customer Support Analyst plays a key role in managing incidents, product defects, and case escalations. Responsibilities include incident response, root cause detection, customer advocacy, troubleshooting, and implementation of solutions. The role involves maintaining detailed documentation, collaborating with internal teams, and meeting SLAs. Additional responsibilities include understanding systems, documenting processes, and interpreting reports.
