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The Absence Management Specialist will serve as a liaison between clients, employees, and healthcare providers, resolving claim issues within guidelines, coding system fields accurately, and ensuring timely returns to work while adhering to compliance and privacy regulations.

The Absence Management Specialist acts as a liaison between clients, employees, and healthcare providers, handling claims management duties including investigation, resolution of issues, coding, and compliance with regulations. This role requires strong organizational skills and customer service orientation, while also maintaining confidentiality and performance metrics.

The AVP of Client Management is responsible for leading client relationship management in a national context, overseeing Key national strategic partnerships, mentoring teams, ensuring high client satisfaction, and driving business success. Key responsibilities include managing metrics related to client retention, growth, and satisfaction, while also collaborating with various internal departments and traveling extensively to meet client needs.