The Customer Support Manager leads a high-performance customer support team, focusing on service excellence and technical support. Responsibilities include hiring, training, and coaching team members, monitoring team activity and customer satisfaction, and improving support processes. The role also involves hands-on resolution of complex customer issues and collaboration with product and engineering teams.

As an Account Manager at SpotMe/Onomi, you will manage a portfolio of 40-70 accounts, ensuring customer satisfaction and retention. You'll conduct sales activities, issue proposals, and expand account revenue, all while learning the technology and sales processes necessary for success in tech sales.