The Senior Technical Program Manager will lead cross-functional engineering initiatives, manage stakeholder expectations, and execute strategies across multiple teams. Responsibilities include understanding technical requirements, balancing risk, setting up feedback cycles, and providing regular updates to stakeholders. The role requires effective communication and the ability to work with diverse teams across different time zones.

Supportability Program Manager for Cloudflare's Network Services products, responsible for reducing customer friction, improving supportability, and shaping support strategy. Collaborates cross-functionally with Product, Engineering, and Customer Support teams to enhance product adoption and customer experience. Manages key metrics, drives product improvements, influences design and roadmap, supports new product introductions, and maintains internal and external content.