The Collections Vendor Manager will oversee the performance of external partners providing collections services, ensuring they meet performance metrics and align with Upstart's strategic objectives. Responsibilities include managing vendor relationships, monitoring KPIs, enhancing borrower experiences, and driving performance improvement initiatives in collaboration with internal teams.

As an Operations Manager for Collections at Upstart, you will lead a team of collections professionals, focusing on strategy, performance optimization, and fostering a culture of empathy and innovation. Your role includes driving team productivity, enhancing collection strategies, developing talent, and ensuring compliance with regulations.

The Compliance Testing Manager will lead compliance testing programs, ensuring adherence to regulations in Upstart's financial products and services. Responsibilities include conducting risk-based testing, analyzing results, collaborating with teams to enhance compliance controls, and leveraging automation to improve efficiency.