Top Customer Success Jobs in Seattle, WA

As a Public Sector Customer Success Manager at GitLab, you will build trusted relationships with customers to enhance their experience with our software. You'll help clients achieve their goals by providing strategic advice, measuring success metrics, and facilitating integration of our solutions into their operations. Your role will also involve engaging directly with stakeholders and ensuring customer satisfaction through effective communication and support.

As a Support Engineer at GitLab, you will assist customers by resolving issues in complex environments, collaborating with various teams, and improving support processes. This role demands knowledge in Linux systems, scripting, and CI/CD, along with strong communication skills to handle customer interactions effectively.

As a Senior Support Engineer, you will provide customer support for GitLab's products by resolving technical issues, collaborating with engineering teams, and contributing to documentation. You will work with both self-managed and SaaS customers to understand their challenges and enhance their experience. This role involves proactive advocacy, support ticket management, and involvement in feature development and bug fixing.

The Intermediate Vulnerability Research Engineer will research and enhance GitLab's security detection capabilities, including SAST and DAST. Responsibilities include auditing vulnerability databases, developing benchmarks for testing, analyzing software vulnerabilities, and addressing customer inquiries regarding security issues.

The Support Engineer at GitLab will assist customers with technical issues related to GitLab's DevSecOps platform, collaborating closely with various teams to enhance product quality and support processes. Responsibilities include troubleshooting, documenting interactions, and contributing code fixes based on customer needs. This position emphasizes proactive support and development of efficient solutions to improve customer experience.