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Top Customer Success Jobs in Seattle, WA
Cloud • Security • Software • Cybersecurity • Automation
As an Associate Support Engineer at GitLab, you will assist customers by resolving technical issues via various channels, collaborate with multiple teams to enhance product features, create documentation, and participate in on-call support rotations. You will need basic Linux and scripting skills, along with a passion for customer support.
Top Skills:
BashGitLinuxRubyZendesk
Cloud • Security • Software • Cybersecurity • Automation
The Sr. Manager, Practice Development, Customer Success at GitLab is responsible for developing and standardizing methodologies for paid success tiers. This role involves creating best practices, frameworks, and enablement materials while driving engagement models and service delivery excellence, ensuring alignment with customer needs and business outcomes.
Cloud • Security • Software • Cybersecurity • Automation
The Support Engineering Manager will lead a team to enhance customer experience for US Government clients at GitLab. Responsibilities include managing support engineers, improving support processes, recruiting new talent, mentoring junior engineers, and handling escalated customer issues. The role requires collaboration with peers and a focus on high-pressure situations related to sensitive government systems.
Cloud • Security • Software • Cybersecurity • Automation
As a Public Sector Customer Success Manager at GitLab, you will build trusted relationships with customers to enhance their experience with our software. You'll help clients achieve their goals by providing strategic advice, measuring success metrics, and facilitating integration of our solutions into their operations. Your role will also involve engaging directly with stakeholders and ensuring customer satisfaction through effective communication and support.
Top Skills:
Continuous DeploymentContinuous IntegrationDevsecopsGitSoftware Development Lifecycle
Cloud • Security • Software • Cybersecurity • Automation
As a Support Engineer at GitLab, you will assist customers by resolving issues in complex environments, collaborating with various teams, and improving support processes. This role demands knowledge in Linux systems, scripting, and CI/CD, along with strong communication skills to handle customer interactions effectively.
Top Skills:
BashCi/CdGitKubernetesLinuxOpenshiftRubyRuby On Rails
Cloud • Security • Software • Cybersecurity • Automation
As a Senior Support Engineer, you will provide customer support for GitLab's products by resolving technical issues, collaborating with engineering teams, and contributing to documentation. You will work with both self-managed and SaaS customers to understand their challenges and enhance their experience. This role involves proactive advocacy, support ticket management, and involvement in feature development and bug fixing.
Top Skills:
BashCi/CdGitlabKubernetesLinuxRubyRuby On RailsServerlessZendesk
Reposted 18 Days Ago
Easy Apply
Easy Apply
Cloud • Security • Software • Cybersecurity • Automation
The Intermediate Vulnerability Research Engineer will research and enhance GitLab's security detection capabilities, including SAST and DAST. Responsibilities include auditing vulnerability databases, developing benchmarks for testing, analyzing software vulnerabilities, and addressing customer inquiries regarding security issues.
Top Skills:
DastDevsecopsRoot Cause AnalysisSastSoftware Composition AnalysisVulnerability ManagementWeb Security
Cloud • Security • Software • Cybersecurity • Automation
The Support Engineer at GitLab will assist customers with technical issues related to GitLab's DevSecOps platform, collaborating closely with various teams to enhance product quality and support processes. Responsibilities include troubleshooting, documenting interactions, and contributing code fixes based on customer needs. This position emphasizes proactive support and development of efficient solutions to improve customer experience.
Top Skills:
BashCi/CdDevOpsGitKubernetesLinuxRubyRuby On Rails
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