Workforce Management Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Workforce Management Specialist, you'll use advanced software, strategic thinking, and proven processes to optimize schedules and align supply with demand. By combining your expertise and passion for both customers and employees, you'll ensure efficient staffing, support business growth, and help create a positive experience for all.
What you'll do as a Workforce Management Specialist

• Develop and implement weekly associate schedules aligned to forecasted demand patterns.
• Own and administer recurring shift realignments to align to intraday demand patterns.
• Identify and address gaps in capacity during weekly meetings with stakeholders, presenting proactive recommendations and mitigation strategies.
• Provide analytical insights and executive-level communications to support performance metrics and drive value to the business.
• Collaborate with internal teams to consolidate and report on business performance metrics.

What you'll bring

• At least two (2) years of relevant WFM experience preferred or experience within supporting business units required.
• Previous experience in conducting standard reporting, analysis and operational support.
• Knowledge of Workforce Management tools. Experience with Assembled is preferred.
• Strong working knowledge of Microsoft Excel and/or Google Sheets, SQL.
• Proficiency in Tableau, or similar data visualization tools is a plus.
• Experience with Zendesk or ServiceNow is a plus.
• A drive towards continual process improvement.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 65,700.00 USD - 82,200.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.