Vended Application Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Vended Application Lead Consultant typically provides expertise across all major functions in their area(s) of the business and delivers product features utilizing vended software, particularly MS 365 and Mural applications and services, by applying knowledge of the application's functionality and client business processes. The role creates technical and process designs and configures vendor software for new or existing complex enterprise-wide and business-unit applications and maintenance efforts. The Lead Consultant is also aware of vendor feature roadmaps and understands how to navigate support processes and developer groups to gain insight and influence future direction.
This position is offered to an experienced MS 365 engineer, with an emphasis on Microsoft Teams, who is eager to help drive and support Allstate’s complex Microsoft 365 services.
The ideal candidate will possess the following: good attitude, clear communication skills (both verbal and written), be a team player, a self-starter who is able to work independently, capable of multi-tasking, managing multiple complex tracks of work, deliver on commitments and be able to troubleshoot complex issues.

Key Responsibilities

• Create the functional design, leveraging moderate technical skills, to address complex business processes or issues or to address the requirements of a set of product features

• In partnership with the business groups and technical teams, provide knowledge and support for resolving technology issues in multiple areas of the business; acknowledged as a subject matter expert in multiple processes and applications

• Support the planning, conduct, and review of module and integration testing for all but the most complex projects

• Organize, lead and finalize feature review sessions for complex business issues/requirements and document resulting decisions; provide coaching to newer team members on their features and delivery

• Develop overall product planning by contributing to/creating stories for complex features in areas of responsibility, including guiding the story development for other team members who may be learning

• Configure or develop within vendor software; review and verify operation of new vendor release features. Leverage vendor defect resolution procedures and support tools to resolve issues.

• Use knowledge of integrated requirements to evaluate proposed software products in line with strategic corporate and vendor direction

• Provide training for other team members and users; assist in developing team bench strength

• Manage the issues and blockers for assigned features and product stories

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3-5 years of extensive knowledge and recent MS 365 product experience 

• Extensive experience with enterprise-level conferencing and collaboration SaaS solutions such as Microsoft Teams, Zoom, Slack, and Mural

Designing large enterprise-level solutions upon technical, application and business requirements 

•Knowledge to develop and execute complex deployment scenarios 

•Consulting to support hybrid platform solutions and platform rationalization 

•Extensive experience with PowerShell scripting required   

•Knowledge of MS security (Patch Management) 

•Writing Technical & Support Documentation 

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-CJ1

Skills

Business Processes, Computer Science, Microsoft Products, Troubleshooting

Compensation

Compensation offered for this role is $92,560.00 - 166,465.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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