UX Researcher

Blink’s Research Team is growing! We are looking for a collaborative and user-focused UX Researcher to join the team to help us deliver innovative and impactful work to our clients. We are an evidence-driven design company, so if you want to come to an environment where you are surrounded by people who drink from the research fire hose, this is your place! We have innovative clients with challenging problems to solve and an amazing company culture that focuses on authenticity and balance.

To be successful in this role you will need to have a wide breadth of experience in various qualitative research methodologies, a collaborative, team-oriented nature, and have strong communication skills.

A note about location: This role is based out of Blink's Seattle office and while we are a hybrid work environment, this role will require someone who is available to be in the office for research studies and some team collaboration. Our UX Researchers in Seattle get access to state-of-the art labs and a beautiful downtown office space near all the best parts of Seattle!

What you'll doing:

• Planning and moderating foundational and evaluative user research studies, including usability lab studies, remote studies, and field studies.
• Analyzing research findings and preparing high-impact reports and presentations for clients.
• Delivering insights that ensure the usability and usefulness of interfaces for our client's end-users.
• Meeting with client stakeholders to help clarify research objectives and propose specific tools and approaches within a pre-defined scope of work.
• Advocating for users while understanding the business goals of clients.
• Contributing to Blink user research and UX design practices through writing/thought leadership, internal projects, and collaborating with peers.
• Occasionally participating in business development efforts as a subject matter expert.

What we are looking for:

• Formal education in a relevant field such as human-centered design, human-computer interaction, cognitive psychology, information science or equivalent hands-on experience to demonstrate an understanding of usability research theory, methods, and practices.
• 3-5+ years of experience designing and conducting a range of UX research activities. 
• Ability to conduct multiple types of qualitative research studies including concept evaluation, open-ended in-depth interviewing, and usability evaluation.
• Ability to apply basic quantitative analysis techniques such as descriptive statistics (e.g., frequencies, means, percentages, etc.) to research problems.
• Excellent presentation and written communication skills.
• Proven ability to communicate recommended design solutions for observed UX issues with an ability to go beyond findings to identify insights, actionable items and patterns in data.
• A high comfort level with computer hardware and software.
• Working knowledge of user research tool(s), design best practice, and UX research methodologies.
• Ability to adapt to emergent project needs and take a consultative approach in working with teammates and clients.
• Experience working with design or product teams is a plus.




We would like to see examples of your past research work in your application. Please attach your portfolio link and any other work samples you can share to help us understand your approach to UX research.




If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Our Benefits:

Blink offers a variety of benefits to allow our employees to be mentally, physically, and financially supported. Our benefits include: 

Please connect with your recruiter at any time during the hiring process for more in-depth information on Blink benefits. 

About Blink

Blink UX is a product design consulting firm creating products that people use, love and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. For more information visit blinkux.com.

Our Culture

Maintaining a positive company culture requires the same careful curation, management, and rigor as any other aspect of a business. At Blink, we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our company culture framework and ensure they align with your working style.

EEO

When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability or length of time spent unemployed.

Following your application submission, we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.