Trading Operations Support Analyst (Overnight hours)

WHO WE ARE
Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of financial acumen, ability to manage risk, and cutting-edge technology.
PEAK6 Capital Management was brought to life through insatiable curiosity, entrepreneurial spirit, and the desire to win. We offer incredible opportunities for smart, passionate team players to solve complex problems and take calculated risks. We were among the first firms to develop sophisticated proprietary technology in our trading business. Today, we continue to leverage our technical ingenuity and operational excellence across several investment areas, spanning early-to-mid stage growth capital, operational control, trading, and eSports. Throughout the years, we've built and operated several financial technology firms and we continue to evolve.
ABOUT THIS ROLE
We are seeking a Trading Operations Support Analyst to join our team during the hours of 7:00pm to 3:00am CST. This is a high-impact role working to ensure the stability, functionality, and effectiveness of our overnight trading operations.
As the Trading Operations Support Analyst, you will be the primary operational and technical support point during APAC and EMEA trading hours, ensuring that all trading systems and processes run smoothly. Combining your operational expertise with technical troubleshooting skills, you'll monitor trading activities, manage risks, and address issues quickly and effectively to minimize disruptions. This role will involve balancing multiple tasks while working with internal teams, vendors, and external trading partners.
This role is based in the US and can be remote.
You'll be responsible for:

• Continuously monitor system statuses, execution limits, and connectivity during trading sessions. Perform pre-market checks to ensure infrastructure readiness, address issues in real time, and document any issues or anomalies for further analysis and resolution.
• Quickly identify, analyze, and resolve disruptions in the trading environment, including addressing order discrepancies and interpreting system alerts. Collaborate with engineers and stakeholders to conduct root cause analysis and implement necessary resolutions.
• Act as the initial contact for trading application issues, providing prompt support via multiple channels. Respond to trader requests to provide insights into market behaviors driven by automation and escalate critical incidents to the appropriate teams.
• Collaborate with external vendors, such as exchanges and ECNs, to address connectivity or production issues and ensure a seamless trading environment, escalating issues when necessary.
• Monitor and continuously evaluate risk parameters (e.g., execution limits, net positions) during trading. Adjust trading limits following approved processes while ensuring full compliance with regulatory and organizational risk policies.
• Work closely with traders to provide operational visibility, investigate trader requests related to trading activities, coordinate with engineering teams on system updates, and test improvements to optimize trading efficiency.
• Maintain detailed records of workflows, system issues, risk events, process updates, and trader insights to enable transparency. Collaborate on root cause analysis and process improvements based on documented observations.

YOUR EXPERIENCE

• 3-5 years prior experience supporting or working in trading environments.
• Bachelor's degree in finance, IT, Computer Science, or a related field (or equivalent experience)
• Series 57 license (or willingness to obtain within 30 days of employment).
• Strong knowledge of SQL, relational databases, operating systems (Windows and Linux), and trading network fundamentals (connectivity and routing)
• Solid understanding of trading concepts, workflows, and financial instruments such as equities, futures, and options
• Proven ability to perform under pressure, diagnose and resolve complex trading issues, mitigate risks, and ensure seamless operational processes in a fast-paced, real-time environment.
• Strong verbal and written communication skills tailored to technical and non-technical audiences, self-motivation, adaptability to off-hours or shifting schedules, and a commitment to process improvement and documentation.
• Ability to work independently from 7:00pm - 3:00am CST

OUR REWARDS
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week. The base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health & wellness benefits.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrpeak6@peak6.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.