Technical Writer, Internal Engineering

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Internal technical writers collaborate and partner with Stripe engineers to ensure technical documentation is clear and effective. Tech writers both write documentation, and provide guidance and consulting support for engineers on how to organize, structure, and maintain the information their Stripe peers rely on to do their jobs.

Stripe cares deeply about developer productivity for its engineers. Good internal documentation means engineers spend less time searching for answers, wrestling with tools, and interrupting each other with questions. 

Every Stripe engineer reads and writes documentation, and investing in this space means treating our own engineers as customers. Inadequate documentation is a significant detractor for the developer experience, while efficient knowledge sharing is a force multiplier that increases productivity and job satisfaction.

The team is multi-disciplinary, with engineers and technical writers working together to help write the docs and shape the tooling that enables Stripe engineers to be more productive.

What you’ll do

You’ll join the technical writing team to enable Stripe’s engineers to quickly ship reliable code, while minimizing cognitive overhead.

Responsibilities

• Improve and create documentation for Stripe internal tools, shaping everything from the information architecture to the line-level clarity
• Function autonomously in a dynamic work environment, grappling with ambiguous problems
• Ensure documentation meets the needs of the full range of Stripe engineer personas
• Provide guidance and develop self-serve resources to enable engineers to become stronger and more confident writers
• Consolidate documentation from multiple content sources into a cohesive, discoverable user experience
• Offer input on the product direction and channel user-feedback to the engineering team responsible for Stripe internal documentation platform
• Push Stripe and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of Technical Writing experience 
• 6+ years of total technical experience (including Technical Writing)
• Adept at communicating technical concepts clearly and precisely
• A strong, demonstrated ability to deliver impact and concrete deliverables in a high-ambiguity environment
• Experienced with information architecture for large sets of documentation
• A user-first approach to understanding what’s needed and the ability to deliver concrete, iterative deliverables
• Skilled at pattern-matching with how engineers think and being curious about technical areas you haven’t encountered before
• Able to quickly iterate and improve
• Is proficient with HTML, Markdown, Git, and command-line tools
• Comfortable with GitHub/Git and the general pull request process
• A perpetual learner and teacher

Preferred qualifications

• A development background in Ruby, Go, Python, PHP, Node, Java, or .NET.
• Proficient with command line interpreters (e.g., bash, zsh).
• Familiarity with Visual Studio Code