The Technical Support Engineer will troubleshoot technical issues, collaborate with various teams, and ensure compliance with support SLAs for a cloud governance platform.
CloudQuery is a developer-first cloud governance platform that consists of three main components that can be used together or stand alone; Data Pipelines, Cloud Asset Inventory and CSPM (Cloud Security Posture Management). We're a Series-B Startup who are powering data movement for SREs, platform, and security teams in Fortune 100.
We’re looking for a Technical Support Engineer to troubleshoot and resolve technical issues for our cloud governance platform. You will collaborate with customers, engineering, and product teams to ensure a smooth user experience.
- 3+ years in technical support, system administration, or cloud operations.
- Experience with AWS, Azure, or Google Cloud.
- Familiarity with cloud security, compliance, and cost optimization.
- Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell).
- Experience with SQL and data querying for troubleshooting cloud asset inventory.
- Knowledge of monitoring, observability, and log analysis tools.
- Strong troubleshooting and communication skills.
Responsibilities:
- Provide first level technical support via email, chat, video calls and Slack channels
- Ensure compliance with support SLAs, prioritizing and resolving issues within agreed response times.
- Maintain and improve the support platform, including ticketing systems, automation, and documentation to enhance efficiency and customer experience.
- Troubleshoot cloud governance, security, and compliance issues (AWS, Azure, GCP).
- Collaborate with engineering and escalate complex issues and document resolutions.
- Work closely with the sales and customer success to support POCs and customer requirements
- Assist in testing new releases and maintaining knowledge base articles.
- Stay updated on cloud technologies and best practices.
Preferred Qualifications:
- Cloud certifications (AWS, Azure, or Google Cloud).
- Experience with ITSM tools, Terraform, Kubernetes, or DevOps.
- Familiarity with CI/CD, Git, and API troubleshooting.
- Understanding of security frameworks and compliance standards.
- Remote-first company!
- Competitive pay with significant options pack upside.
- Remote-friendly environment and culture that nurtures company and team events to stay connected
- Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
Top Skills
AWS
Azure
Bash
GCP
Powershell
Python
SQL
Similar Jobs
Information Technology • Sales • Security • Cybersecurity • Automation
The Technical Support Developer resolves complex technical issues, improves product processes, develops tools, and delivers training to enhance customer experiences.
Top Skills:
Active DirectoryAPIsAWSAzureGoJavaScriptLinuxNode.jsPythonReactWindows
Software
Join Pressable as a Technical Support Engineer and support enterprise clients with advanced troubleshooting for WordPress-related issues, optimizing site performance, and communicating with internal teams. You'll leverage your WordPress expertise to resolve customer inquiries and enhance the customer experience.
Top Skills:
CSSGitGrafanaHTMLJavaScriptPHPWordpress
Software
The Technical Support Engineer at Pressable will provide advanced troubleshooting for WordPress issues, focusing on performance, security, and platform-related concerns. Responsibilities include deep dives into customer inquiries, collaborating with teams, and optimizing performance for high-touch enterprise clients. Ideal candidates will be WordPress experts with a strong understanding of web technologies and a self-driven work ethic.
Top Skills:
CSSGitGrafanaHTMLHTTPJavaScriptPHPWordpress
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
