Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
Technical Success Manager
Our Opportunity:
We’re looking for an empathetic, curious, and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s growing customer base.
Snyk is looking for a Technical Success Manager (TSM) specializing in DAST to help customers strengthen their application security posture by seamlessly integrating our DAST solution into their development and security workflows. You will lead the onboarding process for our new DAST solution, ensuring a smooth rollout and alignment with customers’ security objectives.
As the technical point of contact, you will act as a trusted DAST advisor, guiding customers in making data-driven security decisions that align with their risk management strategies. You’ll define and implement DAST adoption strategies, helping customers unlock business value, enhance security maturity, and achieve long-term success. Your expertise will drive DAST best practices, ensuring effective vulnerability detection, improved application security, and increased customer satisfaction and loyalty.
You’ll Spend Your Time:
- Driving DAST rollout and implementation by owning project delivery from kick-off to completion for customer deployments.
- Leading the end-to-end implementation of Snyk’s DAST solution, ensuring seamless integration into customer environments.
- Communicating regularly with project stakeholders on the status, timelines, and risks of DAST project delivery throughout the implementation phases.
- Conducting DAST project kick-offs, and working sessions.
- Facilitating successful DAST adoption by coordinating cross-functional teams to achieve positive customer outcomes.
- Optimizing DAST onboarding and implementation processes for continuous improvement and efficiency.
- Advocating for customers’ technical needs, ensuring DAST configurations and integrations align with their security objectives.
- Collaborating with Sales, Product Management, Engineering, and Support to accelerate DAST adoption and enhance customer security posture.
What You’ll Need:
- 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience running DAST or using Selenium and Postman Collections for functional testing
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
- Comprehension of basic security topics such as XSS and SQL Injection
- Understanding of basic web development, HTML, and SQL JavaScript/TypeScript. and ideally Python, Java, .NET
- Detailed knowledge of HTTP protocol
- Basic TCP/IP and other networking concepts
- Familiarity with network tools such as Fiddler and Wireshark
- Experience with operating systems Windows and Linux, in particular Web Server technologies
- Fundamental knowledge of Docker
We’d be Lucky if You:
- A developer background or any experience with coding
- An application security background or penetration testing experience
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Have a history of problem-solving and innovation developing technology programs and working across customer organizations
- Possess a Bachelor’s Degree in computer science, technology, cybersecurity, engineering, math, business, or equivalent experience
- Like the sound of this role, but are not sure whether you’re the right person, do apply anyway. We are always looking to network with people interested in working at Snyk.
#LI-TL1
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
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