Technical Project Manager

Location: Eastern time zone or Central time zone

Salary range: $112K-$116K, bonus eligible

The Technical Project Manager is responsible for overseeing all aspects of various projects, from planning and development to implementation and deployment. They must be able to understand complex technical concepts as you may be expected to handle requirements gathering, product training technical system configurations, and issue remediation as part of the overall project delivery. The Technical Project Manager will also manage budgets and resources and ensure that projects are delivered on time and within budget. In this hybrid role of Technical Project Manager and Implementation Specialist, you will be responsible for having a collaborative approach to driving software implementation teams and stakeholders to deliver successful solutions for Message Broadcast’s Utilities customers.  This individual keeps management informed of schedules, priorities, and risks. You will be in a client-facing role tasked with the successful implementation and customer onboarding experience across all of Message Broadcast’s Product suite. 

What you will do: 

• Perform project management and technical customer onboarding duties by working with the project teams to estimate, prioritize, plan, execute and manage the project deliverables for Message Broadcast customer implementation and onboarding projects  

• Depending on the project, this resource may be required to complete both the technical delivery aspects and the project management functions 

• Drive teams to deliver high quality technology solutions in support of key projects by working closely with Implementation Specialists, architects, software developers and quality assurance 

• Ensure deliverables across teams are high quality, on target and clearly documented 

• Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the project initiatives. This position must be aware of any potential project issues, both technical and non-technical, and work with the team to mitigate these 

• Manage project plans, scope, risks, budgets and status reports, and customer acceptance of deliverables within the Message Broadcast project tool 

• Record, review and approve timesheets to ensure timesheet submission accuracy and tracking 

• Track and achieve team and individual KPI’s such as utilization, project cycle time, project budgets and profitability and other KPI’s as shared with department leaders 

• Manage the change control process by monitoring scope creep and working with the customer and the sales team on applicable project change requests 

• Have worked on several projects for the full project life cycle including production support. 

• Ability to independently break down the requirements and produce a high-level estimate for various project types 

• Ability to interact with diverse groups of technical and non-technical people 

• Ability to lead through influence 

• Experience working with globally distributed teams 

• Ability to analyze and understand complex business problems 

• Strong written and documentation skills used to follow a phased implementation methodology and approach 

• Monitor and control project costs. 

• Develop and maintain technical project documentation. 

• Evaluate project success. 

• Liaise with stakeholders and ensure effective communication 

• Identify, manage and mitigate technical risks 

Qualifications  

What you have - Required Skills:  

• A Bachelor’s degree in a technical discipline, or equivalent relevant work experience is preferred.  

• Minimum of 3 years of technical project management and implementation experience in the preferably supporting SaaS in or for the Utilities Industry managing and delivering small to medium software development projects from inception to completion. 

• Minimum of 3 years of experience working with Agile teams as a Technical Project Manager to deliver technology solutions that meet customer expectations for timeliness and quality. 

• Minimum 3 years' experience using a PSA (Professional Services Automation) tool and/or project management tools such as Asana, Smartsheet, Monday.com or other comparable platforms 

• Minimum 3 years of JIRA experience for ticket submissions and tracking development and/or engineering deliverables across multiple teams and stakeholders 

• Knowledge of software development processes and methodologies 

• Excellent communication, organizational and problem-solving skills 

• Ability to work independently and as part of a team 

BONUS POINTS FOR: 

• Managing project workflow through JIRA 

• Certified Scrum Master or PMP certification would be a plus 

• Hands-on software development background experience with an understanding of RESTful web services would be a plus 

• Familiarity with DevOps would be a plus 

• Working on proposals / SOW 

BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD

• Flexible PTO policy

• 6 paid holidays

• Winter shutdown: 12/25-1/1

Message Broadcast is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.