Customer Implementation Manager

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more.  We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. 

VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity.

We are seeking a Customer Implementation Manager to support our Client Operations team. Ultimately, you will support our customers to help manage the multiple pieces that drive product adoption. You will assist our customers with onboarding, implementation, and training on the VGS platform while ensuring a high level of operational efficiency to deliver the best experience to our customers while increasing ROI.

What you will be doing at VGS...

• Drive onboarding and implementation of new or expanding customers and improve time-to-value for our customers
• Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders over the course of many months or years.
• Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that deeply impact the success of the customer’s organization.
• Gather business requirements, interpret technical documentation, and provide advice on integration best practices to descope our customers from compliance requirements
• Collaborate with Account Management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous improvement
• Identify risks and proactively manage issues. Resolve and/or escalate issues in a timely manner
• Provide feedback to the product team to simplify the onboarding experience
• Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features

What we are looking for from you (Requirements)

• 5+ years of technical project management or technology consultation in customer-facing environments
• Ability to communicate effectively and work cooperatively with cross-functional teams
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Detail-oriented and able to autonomously support tasks across multiple projects
• Analytical, technically proficient, and able to learn new tools and software quickly
• Able to work in a Waterfall or Agile environment with a strong sense of prioritization
• Experience using a Project Management tool such as JIRA, MS Project, SmartSheet, etc.

What you get from us...

• Flexible work hours and flexible PTO

• Competitive health benefits

• VGS stock options

• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)

• Life & disability insurance

• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)

• Global parental leave program

• Employee Assistance Program

• Home Internet reimbursement

• New hire home office set up allowance

• Professional learning reimbursement

At VGS, we have a remote-first philosophy, which is that employees should have a comfortable work-life balance. We value great talent, and we strive to provide the best experience for our candidates. VGS appreciates your candidacy.

We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

VGS will not be able to provide any kind of employment sponsorship at this time.

While this position is remote, we are currently only hiring in the following states...

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, New York, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia and Washington